Job Description

Who We Are:

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

Role Summary

We have an exciting opportunity for a SPOC Coordinator (Single Point Of Contact) to coordinate with the SPOC’s worldwide daily tasks ensuring a responsive and customer focused service is provided for the following functions – Itinerary bookings, Operations requests’ providing info & planning, and Disbursement Accounting.

Contract: Permanent (Full Time)

Location: Piraeus, Greece (Hybrid)

In line with company policy, Inchcape does not provide visa sponsorship for candidates and cannot consider applicants who will require this now or in the future.

Please submit your application and CV in English.

Key Responsibilities

• Receiving principals’, which are under agreement, worldwide itineraries, acknowledging and proceeding with berth availability checks, bookings or giving solution by providing alternatives.
• Receiving principals’, which are under agreement, requests for their forthcoming calls worldwide, acknowledging and proceeding with all necessary arrangements.
• Liaising with our ISS’ network providing valid data to share accurate proformas to principal.
• Ensure that our principal’s interests are being protected and our profitability is maximized.
• Secure prefunding arrangements, based on agreements. for all concerned parties.
• Monitor daily operational correspondence to secure that services are being provided are adhere to ISS’ standards and take corrective action where is required.
• Receive final invoices and crosscheck that everything is in order with received and given intel- spot and investigate in case of difference.
• Upload final invoices to our internal platforms. Issue FDAs in order to forward to principal.
• Secure and monitor final settlements.
• Working within ISS’ KPIs.
• Build relationships with customers.

The post holder will carry out any other duties as are within the scope and purpose of the job as requested by the Line Manager and ensure full utilization of all ISS systems according to Standard Operating Procedures.

Candidate Requirements:

• In depth knowledge and understanding of Shipping/Marine industry.
• Degree level education.
• Strong Communication Skills in English - Additional language will be considered as an advantage.
• Strong numeracy and analytical skills.
• Excellent planning and time managements skills.
• Ability to work well under pressure and within deadlines.
• Able to communicate through all levels of the organisation.
• Proficient computer knowledge and experience in MS Office.

You will receive:

A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:

• A place to grow your career - we’ll help you set big goals and exceed them.
• Competitive salary package.
• Work with talented, committed, and supportive teammates.
• Value Award celebration events.

In line with the EU Pay Transparency Directive, information regarding the compensation package for this position will be provided to candidates by our recruitment team at an appropriate stage before or during the interview process.

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

#WeAreInchcape

Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.

Additional Information

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.

#LI-Hybrid