Job Description

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WHO WE ARE

Foundever™ is a global leader in the customer experience (CX) industry. With over 150,000 associates across the globe, we are the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

WHAT YOU WILL DO

• Provide advice and guidance to the site leadership team on best practice in human resources management and compliance with employment legislation, and internal security and audit procedures
• Work closely with the site team, in the development of a performance driven culture, which encourages individual ownership of results and associate development
• To ensure that the company remains fully compliant with changes to employment law and practices, and that these practices are implemented consistently
• To suggest appropriate actions to raise associate satisfaction levels and ensure regular two way feedback is undertaken with associates
• To ensure attendance and attrition is effectively managed and reviewed at site level, with remedial actions taken where necessary
• To contribute fully to the business planning process and ensure Human Resources Strategy is aligned to business goals
• To collaborate with the Managers in the effective management of Health and Safety issues at site
• To take personal responsibility to understand and ensure compliance with all company and client security requirements and policies.
• Support site HR Strategy

WHAT SKILLS AND QUALIFICATIONS ARE NEEDED

• Degree in HR Management, Organizational Psychology or a relevant field (preferable)
• Advanced level of English (at least C1) both verbal and written
• 3-5 years exposure to similar HR work in a global and or fast paced environment
• Experience in dealinmg with employee relations and engagement activities
• A good listener with strong organisational and presentation skills
• Curious and driven about data how to use it to influence
• Extensive knowledge, interpretation, and application of country employment laws.
• Experienced in leading positive change.
• Some experinece in one of consulting, contact centre, CX or Saas industry

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