Job Description
JLL empowers you to shape a brighter way
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
DUTIES & RESPONSIBILITIES
Client Management
- Single point of Management Control for FM on the Client site - day to day Client liaison and relationship management
- Ensuring Client satisfaction through excellent facilities management planning, advice and support and measured by Contract SLA / KPI
- Compile the appropriate monthly/quarterly/annual reporting for the Client
Operations Management
- Overall Management for Property Engineering & Operations and Facilities Services to Client, GC.
- Acting as the GC Lead and being the emergency escalation point to Client client’s representative
- Establishment of positive relationships with the Facilities Management Team, and Client’s staff inclusive of coordinating all-hands social gatherings Communicate operating philosophy, objectives and expectations to the onsite facilities management teams
- Understand the Facilities Management scope for Client assigned and develop Client specific processes / playbook in line with Regional.
- Advise and support Client and Facilities Managers team across a range of facilities management issues including:
- Preparing and managing operational budgets and savings. Ensure savings targets are met.
- Preparing monthly Check Request and get Client’s approval
- Conduct facilities management operations audits
- Timely to prepare all service agreement renew and ensure all the service contracts (vendor contract) be in place without expiry
- Overall management for all JLL principal contractors with carrying out of regular meeting and SLA/KPIs measurement.
- Overall management for all 3rd party service vendors with carrying out of regular meeting and SLA / KPIs measurement
- Ensure all 3rd party service contracts are in place without service expiry
- 24/7 support for all incidents in China, backup as JLL contact window for Client during emergency events.
- Drive innovation, continuous improvement and best practices.
Health and Safety
- Ensure compliance with statutory regulations on fire, health and safety standards
- Ensure all safety procedures, including Emergency Procedures are maintained at all times.
- Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment
Others
- Overall management of the savings program for Client China and ensure savings targets are achieved
- Liaison and interaction with other Jones Lang LaSalle teams (as appropriate) to deliver quality property related advice to Client
- Share best practices / benchmarking information with the assigned owner of best practices for Jones Lang LaSalle
Human Resource Management
- Provide the leadership to the Facility Management team for Client, China
- Overall responsibility for the management of a team of over 20 onsite facilities and property management employees
- In consultation and collaboration with line manager, oversee the operation, staffing, performance and development of the Facilities Management service delivery staff.
- Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planning and incentive/salary administration in a regular basis and further discuss with Client team
Reports & Meetings
- Consolidating & review all reports for review and submission
- Attend Regular Sourcing, Finance, operations, Client, and Vendor meetings.
EMPLOYEE SPECIFICATIONS
Experience, Education & Qualifications
- Bachelor Degree in any discipline, preferable in administration management, building and facilities management
- Minimum of 8 years’ experience in the corporate real estate, facilities and /or property management industry
Competency Profile
- Client relationship management skills
- Understanding of facilities management and an ability to translate that understanding into advice
- Acumen in financial planning and management
- Good planning and organisational skills to prioritise work and meet tight deadlines.
- Sound computer skills in Microsoft Office, MS project & excel
- Demonstrate initiative leadership, responsiveness and creativity.
- Good written and verbal communication skills
- Self-confident and motivated
- Flexibility and adaptability
- Ability to support others / the team in achieving goals
- Ability to think on your feet and effectively deal with stress in a supportive environment is also considered necessary
- Ability to quickly establish and effectively use relationships / contacts with Jones Lang LaSalle colleagues and Client
Location:
On-site –Beijing, CHN
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement and Supplemental Privacy Statement for Individuals in China
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
