Job Description

You will assist in all the F&B operations for the Great Hall and Catering events. You will be responsible for putting the Wow in every guest experience daily. This is a leadership position where you are accountable for developing and leading a team that creates exceptional guest experiences. You will assist in the supervision of catering events and Great Hall operations as required. You are accountable for high product and service quality and consistency, revenue levels, cost controls and standard operating procedures. This is a diverse position that changes as the seasons change in the resort. The schedule for this position also fluctuates to meet the demands of our guests, resort events and management team.

Essential Functions

Responsible for FOH operations in the Great Hall and Catering Events

Nurture positive and professional communications between all employees

Maintain an open and honest two-way communication to any and all departments

Train all Greathall and Catering employees in POS system use, daily cash outs and all other FOH duties as required.

Participate in required operational meetings as requested by the manager

Help the outlet manager in developing promotional programs that include food and beverage, guest services, interdepartmental and employee incentives

Completing daily reports

Completing in full, opening and closing procedures and responsibilities

Leading and assisting in ensuring all areas of the Great Hall and catering are permanently kept, clean, tidy, and presentable according to the requirements of Strata, Management and Senior Management.

Reporting maintenance requirements and following up in completion

Assist in disciplinary action, termination procedures, scheduling, and training

Experience/Requirements:

Excellent customer service skills.

Strong verbal, written, analytical, and interpersonal skills.

Thoroughly familiar with Microsoft Word and Excel.

Knowledge of Profitek POS system.

Ability to prioritize, organize, and manage multiple projects and tasks simultaneously.

Excellent people skills including the ability to resolve customer satisfaction problems.

Several years experience in Food and Beverage and 1 or more years supervisory experience

Strong attention to detail.

Secondary Education Diploma or Equivalent

Should have hands-on experience as bartender, server, and cashier, Serving It Right certificate, out-going and guest oriented

Must be able to lift up to 50 lbs and work on feet for 9-10 hour shifts