Job Description

About The Team

Great Britain – Placing and Billing, a line of business within the Corporate Risk and Broking segments operates to deliver the best client outcomes by fully integrating and mobilising Willis Towers Watson’s relationships with insurers and providing specialist expertise throughout the client experience. Our services include:

• Issuing Renewals
• Program Development and Marketing
• Proposing and Documentation
• Ongoing Client Service
• Billing

Placing and Billing team plays an integral part in the end to end servicing of an account. We act as the documentation and billing team for our brokers, enabling them with information to service an account in a timely manner. Placing and Billing relates to - creation of documents before and after placing the business, generating invoices on behalf of the broker and providing the final policy document.

Principal Duties/Responsibilities

Key Performance Indicator Management

• Deliver as per the Key Performance Indicator defined for the role. To always maintain set Service level Agreement Accuracy/quality, Turnaround Time standards prescribed by the Business Unit. Manage work load/ volumes and delivery expectations as per business requirement
• Develop a sound understanding of the business process.
• Update work tracker and time tracking tools accurately and on real time basis
• Complete ad-hoc tasks as directed by Team Leader.
• Ensure adherence to compliance and operate within the guidelines of internal and external regulators. Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company.

Operations Management/Operational Effectiveness

• Participate and contribute in team huddles.
• Proactively support key initiatives that have been delivered to implement change.
• To ensure any feedback (including breach/errors) found in the process is informed to the team Manager instantly.

Relationship management

• Ensure ongoing, effective relationships with stakeholders (Internal/external)

Required Qualifications, Skills, Knowledge, Experience

• Analytical Skills
• Typing Skill
• Attention to Details
• Excellent Communication skills

Qualifications:

• Minimum bachelor’s degree required. Preferred Commerce or Insurance background

The Application Process

• Stage 1: Online application and recruiter review
• Stage 2: Pre-recorded video interview
• Stage 3: Live video or in person interview with hiring manager and team

Stage 4: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com