Job Description

Great Britain - Claims

Job Title

Claims Advisor – Great Britain

Business Unit

Great Britain – Claims

Location

Thane – iTHINK

Reporting To

Business Support Supervisor or Assistant Manager

Shift Timings

Day rotational shifts

About Willis Towers Watson

Willis Towers Watson is a global advisory, broking, and solutions company with a long history, serving clients in over 140 countries. The company helps organisations manage risk, optimise benefits, develop talent, and strengthen their operations.

About the Great Britain – Claims Team

This team is part of the Corporate Risk and Broking segment. Its main goal is to deliver excellent outcomes for clients by working closely with clients, third parties, and insurers. The team provides specialist expertise throughout the client journey.

Key services include:

• Notifying and settling claims
• Setting up systems
• Communicating with external parties via email and phone
• Creating renewal statistics
• Handling queries
• Providing client service
• Managing documentation and evidence
• Overseeing financial matters such as debts and refunds

Main Duties and Responsibilities

• Uphold all Willis Towers Watson values at all times
• Meet productivity targets (100%) and maintain high quality standards (over 99.5%)
• Complete all assigned work within set deadlines
• Manage assigned client portfolios and promptly report any concerns to the line manager
• Build effective relationships with both internal and external stakeholders
• Maintain data security as per company policy
• Be flexible and ready to adjust priorities as business needs change
• Adapt to rotating shifts as required
• Develop a thorough understanding of business processes
• Ensure compliance with all internal and external regulations
• Follow all company and statutory procedures to protect clients, colleagues, and the business

Key Competencies

• Client focus
• Teamwork
• Striving for excellence
• Innovation
• Talent development
• Adaptability

Required Skills, Knowledge, and Experience

Skills:

• Strong verbal and written communication
• Excellent attention to detail
• Logical thinking
• Willingness and ability to learn new processes and systems
• Adaptability to new situations and changes
• Good organisational and prioritisation skills, able to meet tight deadlines
• Ability to work independently and as part of a team

Knowledge:

• Basic knowledge of Microsoft Office, especially Word and Excel

Qualifications:

• Graduate or postgraduate degree

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com

Graduate or postgraduate degree