Job Description

Overnight Houseperson stationed at the Hotel Front Desk. Runs service calls to guest rooms, Answers phones at front desk, and light cleaning of hotel lobby. Provides excellent guest service to all patrons.

Essential Functions

• Communicates daily in person or over the telephone with clients who inquire about reserving guestrooms, (Individual through multiple guestrooms), employing sales techniques to book the reservation(s).
• Prepares Guest confirmations of reservations or cancellations, booking contracts and related correspondence regarding guest reservations (groups or individuals).
• Empties wastebaskets, empties, and cleans ashtrays, and transports other trash and waste to disposal areas.
• Assist guests with luggage or other guest services as requested.
• Restock linen rooms with clean stock from Laundry.
• Assist housekeeping and laundry personnel with lifting and storing supply items.
• Rotate mattresses upon request.
• Keep storage areas and carts well-stocked, clean, and tidy.
• Dust and polishes furniture and equipment.
• Sweeps, scrubs, waxes, and/or polishes floors, using brooms, mops, and/or powered scrubbing and waxing machines.
• Cleans rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.
• Answers multi-line telephone providing information, routing calls, and taking messages.
• Observes precautions required to protect hotel and guest property and report any damage, theft, and found articles to supervisors.
• Removes debris from driveways, parking lots, and swimming pool areas.
• Replaces light bulbs.
• Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
• Learn the check-in and checkout functions and a basic understanding of the Front Desk.
• Provides courteous guest service and responds promptly to guest’s requests, questions, or complaints.
• Provides input or recommendations for improvements and changes in processes or services.
• All other duties as assigned.

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE 18 OR OLDER

Competency Statements

Communication Skills- Ability to communicate effectively orally and in writing clearly and concisely.

Autonomy- Ability to work independently with minimal supervision.

Energetic- Ability to work at a sustained pace and produce quality work.

Interpersonal- Ability to get along with a variety of personalities and individuals.

Organized- Possessing the trait of being organized for following a systematic method of performing a task.

Experience

Housekeeping or janitorial experience preferred.

Other Requirements

Working knowledge of cleaners, solvents, and equipment.

Microsoft Office beginner level to include Word, Excel, Outlook.

Physical Demands

• Stand Constantly
• Walk Frequently
• Sit Not Applicable
• Handling/Fingering Constantly
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Not Applicable
• Crawl Occasionally
• Squat or Kneel Occasionally
• Bend Frequently

Lift/Carry

10 lbs or less Frequently

11-20 lbs Frequently

21-50 lbs Frequently

51-100 lbs Occasionally

Over 100 lbs Occasionally

Push/Pull

12 lbs or less Frequently

13-25 lbs Occasionally

26-40 lbs Occasionally

41-100 lbs Occasionally

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Sense of Smell

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.