Video Monitoring Specialist
Rexburg, Idaho
Must be able to work a shift within the hours of 10pm-6am
This position is in-office.
Who We Are
At Becklar, we monitor state-of-the-art video alarms to keep property and people safe. Our Customer Service Video Alarm Operators are our first line of defense to process video alarms in an accurate and timely manner while providing a high level of detail through our ticketing system. What makes us stand out is that at Becklar, We Care F.I.R.S.T. In other words, we care about each of our team members and subscribers, we're Fun, Innovative, we value Relationships, we give great Service, and we work together as a Team to extend Trust to those around us.
Reasons You'll Love Working Here:
Fully paid, hands-on training - we'll teach you everything you need to know for the job.
Starting pay of $15.50 an hour with the ability to grow with us
Free mental health assistance for you and your family
Great 401(k) retirement plan with company match
Competitive tuition reimbursement and continued learning opportunities
TONS of growth opportunities
NO SALES or Surveys, just helping people and protecting property!
A FUN team, company parties, work-life balance, weekly pay days, and more!
What You'll Do:
Process video alarm signals quickly, accurately and professionally
Provide a high level of detail through the ticketing process
Learn and use new software to complete multiple tasks
What We're Looking for?:
1+ year of customer service experience strongly preferred
Strong attention to detail is a must
Must be able to type, write, and speak English
Must be able to use technology efficiently for an extended amount of time
Minimum of 16 working hours per week
Preferred Experience (but not required)
1 Year of phone customer service
1 Year of security experience
Bilingual is a plus
Becklar, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
As the premier provider of critical event monitoring across North America, Becklar Monitoring is prepared to monitor any event, anytime, with speed, accuracy and exceptional service. We provide a reliable support system for a breadth of critical event management devices from video and remote guarding, security, fire, and PERS devices, to a plethora of IoT devices that monitor crash detection, smart home and environmental devices, workforce safey, and other safety related events. Becklar Monitoring provides our dealer partners and their subscribers with peace of mind, knowing their accounts are protected 24/7, with the fastest emergency response times in the industry.
Becklar Monitoring is defined by our core values: We Care F.I.R.S.T. (Fun, Innovative, Relationships, Service, and Trust/Teamwork).
We are experiencing exceptional growth and are frequently hiring for new, exciting roles. Our employees and company leadership genuinely care about what we do and who we serve. Those who join the Becklar Monitoring team enjoy a highly competitive benefits package, a fun team culture, growth opportunities, and more! Please check out and apply to our current openings at https://becklar.com/careers/.
