Job Description

Provide an observable deterrent to criminal activity within their span of control.

DIRECTLY SUPERVISES: None

• Provide designated escort activities related to the protection of patrons, employees, and Hoosier Park property.
• Observe, and report, violations relative to regulatory, internal control, or company-sponsored policies and procedures.
• Provide professional interaction and cooperation with internal (various departments) and external (law enforcement agencies) relative to their span of control.
• Provide written documentation of incidents and events, observed or reported, upon request.
• Maintain compliance with applicable regulatory, internal control, and company-sponsored, policies and procedures.
• Provide an informational resource for patrons and employees related to locations and activities scheduled on the property.
• Assume a leadership role in employee and guest relations, and professional appearance.
• Ingress and Egress log entries, Accident/Incident reports, Jackpot documentation, Lost and found reports, Dispatch Logs.
• Remain alert to issues within their field of observation that may require a security presence and support this focus with continuous patrol activities.
• Perform escort duties consistent with Internal Control Regulations and Departmental Standard Operating Procedures.
• Assist the Indiana Gaming Agents and other Law Enforcement Agencies as requested including, but not limited to, assisting with arrest and detention functions.
• Interact with various external departments including applicable notification protocols within established compliance directives.
• Conduct and initiate corrective action relative to crowd control issues with focus on patron/employee safety with heightened awareness during emergencies, drills, and special events.
• Complete accident and incident reports, which accurately reflect the events, participants, location, and time, of events, which involve patrons, employees, property, and assets of the Hoosier Park Casino in a concise and professional format.
• Maintain compliance with regulatory, internal control, and company policies and procedures.
• Demonstrate knowledge of activities and events scheduled on the property.
• Provide a leadership role in guest and employee relations that require security intervention.
• Present a consistent appearance that demonstrated personal pride, Hoosier Park Casino and the Security Department.
• Other duties may be assigned at any time.

• Must be 21 years of age or older.

• A minimum of a high school diploma or general education degree (GED), six months or more related security type experience and training, or a combination of education and security experience/training.

• Proficient in English verbal and written with the ability to read and comprehend written instructions, directions, correspondence and memos. The ability to write reports, fill out forms and statements in detail and clarity. The ability to verbally present information to patrons, clients, supervisors and employees in a clear, professional and effective manner.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and be able to draw and interpret bar graphs.

• Ability to apply and use common sense in the carrying out of instructions and directions that are given in written, verbal or diagram form. The ability to deal with problems involving variables or standard situations among patrons and/or employees

• Flexible to work various shifts, weekends, and holidays.

ADDITIONAL REQUIREMENTS

• Ability to push/pull or lift to 10 pounds regularly and frequently push/pull or lift up to 25 pounds.
• Ability to use hands to finger, handle, or feel; reach with hands and arms and talk or hear, to climb or balance, and to stoop, kneel, crawl or crouch.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ascend and descend stairs and maintain equilibrium for an extended period, frequently required to stand, walk, and sit for extended periods of time.
• Maintains a professional work environment with management and staff.
• Responsible for fostering a fun environment and for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events while enthusiastically supporting, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards.

• Must be able to obtain and maintain a license from the Indiana Gaming Commission, Indiana Horse Racing Commission and possess and maintain a valid Indiana driver’s license, First Aid Training certification, some Security Officer positions require Indiana State police certification, and other certifications that may be needed for this position. Will require access to all general and secure/sensitive areas of the gaming facility and back-of-house areas and access to patron information, investigation information, and internal controls for the Racing and Gaming facilities.

• Ability to work in a smoking environment. The noise level in the work environment is usually moderate.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.