Job Description

🌟 Lead the Fun at Our BRAND NEW Grass Hoppers Otley! 🌟

Opening August 2026 | Be part of the journey from day one

We’re bringing something big, bold, and brilliantly fun to Otley… and we’re looking for an exceptional leader to take the reins. 🦗

Grass Hoppers is all about creating unforgettable experiences for families — and as our Manager, you’ll be at the heart of making that happen.

🎯 The Role: Grass Hoppers Manager 🦗

This isn’t just a job — it’s your chance to build, shape and lead a brand-new operation from the ground up.

You’ll be responsible for:

• Leading the day-to-day operation of Grass Hoppers
• Driving sales, performance and efficiency across the site
• Creating an engaged, motivated, high-performing team
• Planning ahead for seasonal demand, school holidays & events
• Delivering an outstanding, safe and fun experience for every customer
• Handling escalated customer queries and ensuring great outcomes

👉 You’ll work closely with the wider business to bring the Grass Hoppers vision to life, ensuring it runs smoothly, commercially and brilliantly every single day

🐝 What Makes This Role Exciting?

• You’ll lead a brand-new team and set the tone from day one
• You’ll have real ownership of performance, people and experience
• No two days will be the same — from busy holiday peaks to planning future growth
• You’ll play a key role in delivering seasonal experiences

🤝 One Team, One Goal

Just like the rest of Grass Hoppers, this role is all about teamwork

You’ll:

• Work collaboratively across departments
• Support and develop your Supervisors and wider team
• Step in where needed — leading by example at all times

🎈 What We’re Looking For:

We’re looking for someone who can bring energy, leadership and commercial thinking together

You’ll thrive if you:

• Have experience leading and developing large teams
• Are confident in a fast-paced, customer-focused environment
• Love working with people and creating great experiences
• Can plan ahead, stay organised, and adapt to changing demands
• Bring a positive, hands-on leadership style

Experience in customer service is essential, and experience with children or catering is a bonus

📅 What to Expect:

• Start date: Ideally 22nd June 2026
• Be part of a brand-new opening in Otley
• Play a key role in shaping the team and culture
• Work in a dynamic, high-energy environment where no two days are the same

📩 Ready to Lead the Fun?

If you’re ready to take ownership, inspire a team, and create something special from the ground up — we’d love to hear from you.

Help us create a place where families make memories, kids have adventures, and every visit is full of fun.

🦗💚🐝