Job Description
Are you ready to grow your career with a company that values your hard work, safety, and success? Join ProAmpac, a global leader in flexible packaging solutions. We’re more than just a place to work – we’re a team that’s shaping the future of packaging.
About Us
ProAmpac is a global leader in flexible packaging – known for our innovation, customer service, and commitment to quality. We serve a wide range of industries with creative, sustainable solutions. Our five core values drive everything we do: Integrity • Intensity • Innovation • Involvement • Impact
We are looking for a full-time proactive, Graphics Administrator. The Graphics Administrator plays a critical role in managing the flexographic process, with a primary focus on pre-press packaging operations. This position is responsible for managing a defined portfolio of one to two key customers, ensuring seamless execution of projects from order intake through production and delivery. The role collaborates with customers and pre-press production teams, ensuring accurate, timely and consistent communication of all job requirements.
Salary: $70,000-$80,000 CAD annually, commensurate with experience and qualifications.
What You’ll Do:
Tasks & responsibilities:
- Supports and contributes to a healthy and safe work environment by following all workplace regulations, policies, and initiatives, including reporting all first aid injuries, accidents, and workplace hazards.
- Supports and initiates development of customers service procedures, policies, and standards.
Customer Relationship Management:
- Manage artwork development for assigned customers, building strong, professional relationships
- Manage daily communication, including order updates, scheduling, issue resolution, and follow-ups
- Ensure customers and internal staff receive accurate and timely information and that expectations regarding delivery and quality are met
- Provide proactive updates and maintain a high level of responsiveness
Job Coordination & Execution:
- Enter information within ERP systems, ensuring all required information is complete and accurate
- Ability to prepare artwork files for production, ensuring compliance with printing and packaging specifications
- Process billing information for accounting
- Communicate clearly with pre-press and production teams to ensure alignment on job requirements
- Monitor job progress and follow through to ensure on-time completion and delivery
Pre-Press & Production Liaison:
- Act as a key liaison between internal and external teams
- Coordinate revisions, approvals, and artwork changes
- Partner with production and scheduling to align timelines and priorities
Project Management:
- Coordinate all aspects of assigned projects from initiation to final delivery
- Maintain strong attention to detail to minimize errors, rework, and delays
- Manage timelines, priorities, and competing demands with a sense of urgency
- Ensure adherence to internal processes, SOPs, and customer-specific requirements
Continuous Improvement & Communication:
- Identify development opportunities (ex: product knowledge, processes, policies, etc.) and suggested action plans and/or required training to department leadership.
- Assists and liaise between and among customers, management, sales, and production departments to resolve issues
- Ensure consistency and clarity in all instructions provided to internal teams
- Support a culture of accountability, responsiveness, and teamwork
Education
- Bachelor’s degree or equivalent combination of education and experience
- Minimum 2+ years of customer service experience in a manufacturing environment
- Required: Experience in flexographic printing, packaging, and pre-press processes
- Strong understanding of packaging workflows and production environments
Professional competencies
- Advanced knowledge of pre-press packaging and flexographic processes
- Project management and organizational skills with strong attention to detail
- Proficiency in ERP systems, Microsoft Office, and job tracking tools
- Ability to manage multiple priorities with speed and accuracy
Soft skills
- Strong communication skills with both customers and internal teams
- Ability to work in a fast paced environment
- High sense of urgency and responsiveness
- Self-motivated with the ability to work independently
- Strong problem-solving and coordination skills
- Team-oriented mindset with the ability to collaborate cross-functionally
What We Offer:
- Competitive compensation with performance-based incentives and retirement savings plans with company match
- Customizable group benefits including health, dental, life, disability, and travel insurance
- Paid time off
- Career development opportunities
- A dynamic, inclusive work environment where your voice matters and your growth is supported
