Job Description

Overview

JOB TITLE: Graphic Designer/Instructional Developer (Junior)

GOVERNMENT AGENCY: Department of Justice (DOJ), Executive Office for Immigration Review (EOIR)

POSITION INFORMATION: Full-time

LOCATION: Falls Church, VA; Hybrid (3 days onsite/2 days telework)

POSITION TIMING: Position requires candidate to obtain a DOJ Public Trust clearance which can take 4-6 weeks to process and must be complete prior to starting employement

BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off

ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

We are seeking an experienced Instructional Developer / Graphic Designer to join our training team supporting the Department of Justice (DOJ) Executive Office for Immigration Review (EOIR). In this role, you will assist with the development of high-quality training materials and graphic assets to support software rollouts, user education, and internal communications across the agency. You will play a critical role in enhancing training effectiveness and ensuring accessibility standards are met.

Responsibilities

• Design, develop, and maintain computer-based training (CBT) courses and training videos
• Create video mock-ups to demonstrate concepts and promote clear communication of technical content.
• Produce and manage training content
• Troubleshoot, edit, and ensure 508 Compliance across training videos
• Create and integrate closed captioning for training videos and internal communications
• Design and distribute a bi-weekly e-newsletter
• Collaborate closely with the training team, software developers, and leadership to align training content with technical updates and agency goals.

Qualifications

REQUIRED:

• Ability to obtain a DOJ Public Trust clearance (must be obtained prior to start date).
• Bachelor's Degree in Graphic Design, Instructional Design, Communications, or a related field preferred.
• 2-4+ years of experience in instructional design, graphic design, or multimedia development.
• Strong proficiency with graphic design and video editing software (e.g., Adobe Creative Suite, Camtasia, Articulate 360).
• Experience producing 508-compliant training materials and adding closed captioning to video content.
• Excellent communication, project management, and collaboration skills.
• Ability to work independently under tight deadlines while managing multiple projects.
• Prior experience supporting federal government agencies, particularly DOJ, strongly preferred.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Candidate must be able to function in general office environment.
• The person in this position must be able to remain in a stationary position 50% of the time. Regular movement around the campus of large immigration courts is required throughout the day to provide hands-on support to customers.

ITC Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.