Job Description
Job Description: Graphic Designer
Primary Purpose:
- Provision design concepts – tenders, prospecting tools, agency offer etc
- Staying current with internal and vendor production processes, features, benefits
- Marketing collateral – both offline and online
- Attending key customer meetings where design input adds value
- Manage Customer portals – internal ownership & vendor management
- New product development
- Support design team with daily workload when demand exceeds capacity
Our teams are busy serving multiple brands, ours + Identilam, Avery and our growing set of acquired businesses. Our brands specialise in prestigious and varied events – ranging from festivals to those in the Public Sector. Our Marketing team are an ever-evolving part of our business, developing our brand, growing our customer communications and developing products and services through creativity in design, technology and customer centric product offering. We predominantly serve the events industry and timing is everything. A cool, calm and organised approach when under pressure and tight time constraints is essential, along with a positive attitude and sense of humour.
Key Responsibilities:
ï· Provide high-quality design, that supports all aspects of customer retention and acquisition across our varied brands
ï· Develop deep understanding of a customer’s needs and embed this into their designs, driving trust and product/ service excellence
ï· Share learnings, processes and experience with colleagues to aid their understanding and development
ï· Manage and become Subject Matter Expert for our Customer Portal solution. Supporting best practice of use internally and deliver effective and creative options for customers that are aligned to our design logic.
ï· Work seamlessly with the Marketing Manager to develop, manage and protect the brand
ï· Tirelessly pursue a profitable, revenue generating offer alongside our sales function
ï· Dedicated to meeting the expectations and requirements of both internal & external customers
ï· Innovating in both creative design, but also leveraging product and process knowledge to expand our offering and share insights within the organisation
ï· Compiling relevant data and providing weekly/monthly reporting on performance at a local, functional and business level
ï· Providing analysis and recommendations where opportunities may present themselves
ï· Training new team members to a high standard, bringing them into the team and monitoring performance during the training and probation period with relation to our design and product capabilities
ï· Supporting team performance by undertaking activity as required covering other team roles during absence or during peaks in demand
ï· Initiate, lead and support improvement initiatives
ï· Ensure timely and efficient service, communication and output
ï· Liaise with all key stakeholders within the organisation to develop robust relationships
ï· Any other tasks that arise as necessary in support of the company’s aims and needs
Reporting relationship
Marketing Manager
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Graphic Designer
You will be surrounded by a diverse group of enthusiastic, energetic and fun-loving people who work hard but balance this with ample opportunity to enjoy being part of a successful team in industries that foster a naturally social environment. The industries we serve are fast paced, dynamic and challenging at times, so a zest for meeting this head on is imperative. We support each other through leadership, great communication, teamwork and togetherness. We aspire to be a ‘great place’ to work and continue to invest in our people, surroundings and activities. If you feel you’re a great candidate for this role and we’re a good fit for you, come and say hello!
Our Values:
PRIDE
- We care about the business and the business cares about us in equal measure
- It’s important to us that we strive for the highest of standards and take pride in everything we do
- We take personal pride in what we do, where we work and we want people to feel proud of us
- We take pride in playing an important part in our amazing community
- The pride in ourselves and our business creates strength, builds resilience and authenticity in all we do
BOLD
- We feel motivated by the challenges ahead, and will show tenacity and courage to remove any barriers we may face
- We’re strong and decisive in our decision making, acting quickly to optimise our opportunities
- Our courage and bravery provide us with confidence to achieve objectives to standards beyond expectations
- We are measured but fearless in our pursuit of our ambitions
COMMUNITY
- Our community provides us with a place of belonging, sharing our mutual aims whilst embracing and accepting our differences
- Working as a team, we serve our community to the best of our ability
- We encourage community by creating a trusting, fun, welcoming, caring and engaging environment
- Our community deserves an inclusive environment where everyone can bring their whole selves to work and we do all we can to foster this
CURIOUS
- Our ability to ask genuine, open questions and actively listen to others is key to our success
- Innovation, creativity and our ability to quickly adapt and problem solve gives us a commercial advantage and a sense achievement
- Learning inspires us to develop ourselves as individuals, together as teams and overall as an organisation
- We provide a safe environment to try new things and we celebrate pioneering bravery
ADAPT
- We welcome change and we utilise the qualities within our values to overcome obstacles in our path
- Taking the initiative, being dynamic and flexible ensures we make our own luck
- We truly believe and trust in ourselves, we back our talent and pride ourselves on our ability to adjust course quickly
- We proactively challenge the status quo, keeping us honest and driving positive change
Requirements
Experience/ Core Skills
ï· Curious & creative
ï· Reliably able to execute on actions and projects
ï· Good understanding of the operational processes
ï· Knowledge of SAGE – advantageous, but not essential
ï· Due to extreme seasonality of our business, flexibility and additional hours would be required at times
ï· At least 3 years of experience in working on similar position
ï· Active listener and able to turn learning into solutions
ï· Reporting & analysis skills
ï· Patient and flexible, organized and very positive attitude
ï· Strong customer focus and team focus
ï· Customer facing skills – advantageous but not essential
ï· Eager to improve themselves, alongside our processes
ï· Initiates their own learning and development – closes knowledge gaps proactively
