Job Description

Exciting Career Opportunity at Citizen!

Are you a storyteller who thinks in visuals? Are you the one who spots when something isn’t quite aligned or when the font feels off or the colour isn’t working? Are you known as the brand expert, with an instinct for consistency and an eye for even the smallest detail?

We are offering an exciting opportunity for a Graphic Design Specialist to join our communications team on a maternity cover contract. This is a role for someone who enjoys going beyond the brief. Who brings ideas to the table, can shape creative direction, and turn complex information into clear, engaging designs.

You’ll create high-impact creative concepts across digital, print and visual media. You’ll create work that doesn’t just look good, but communicates, influences and connects.

The communications team at Citizen is creative, fast-moving and genuinely collaborative – no two days are the same. We work closely together to turn complex information into clear, engaging communications that make a real impact on our customers and colleagues. You’ll be part of a supportive team that values your ideas and gives you the space to shape your work. If you enjoy combining creativity with purpose, you’ll feel right at home here.

With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

Position: Graphic Design Specialist

Salary: £37,595

Location: 4040 Lakeside, Birmingham Business Park, Birmingham, B37 7YN (hybrid, 2 days in the office)

Basis: Fixed Term Contract Until September 2027

Type: Full-Time, Monday – Friday, 37 Hours Per Week

What you’ll be doing:

Concept first, execution second: Develop bold, original creative ideas that bring campaigns and communications to life across multiple channels

Translate complexity into clarity: Turn detailed or technical information into engaging, accessible visual storytelling

Collaborate widely in a fast paced enviroment: Work closely with colleagues across the communications team and the wider business to shape ideas from the ground up, where at times project work can be reactive.

Lead key corporate outputs: Take ownership of major publications like annual reports, financial accounts and corporate documents

Stay curious: Bring fresh thinking by keeping up with design trends, tools and new ways of telling stories visually

Present with purpose: Confidently present final work to internal stakeholders, guiding conversations and ensuring design decisions land effectively

Be the brand authority: Own, protect and evolve our brand guidelines, ensuring everything we produce feels unmistakably Citizen

Create standout multi-channel content: Work with the team to design engaging assets across social, digital, print, presentations, and web, ensuring everything is consistent, accessible, and on-brand.

As a Graphic Design Specialist, we need you to have:

• Proficiency in graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), or other relevant tools
• Solid understanding of design principles, typography, colour theory, and layout composition
• The ability to generate ideas, as well as executing them
• Attention to detail and a strong eye for aesthetics
• Ability to manage multiple tasks related to designing simultaneously and meet deadlines
• Confidence to challenge briefs and influence stakeholders.

What we offer:

• Innovative Environment: Be part of a forward-thinking organisation that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Benefits:

• Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Competitive Salary: We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.

Find out more here: Citizen | Benefits

Company Culture:

We will be an employer of choice and invest in our people

Our team is passionate about making a positive impact and driving innovation in housing and communication.

We will work together as one team and embrace our Citizen values.

Stay Connected: Follow us on Citizen | Facebook and LinkedIn to stay updated on our latest news and opportunities.

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: Sunday 8 November 2026

Interview date: Wednesday 18 November 2026

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified