Graduation: Developing Customer Learning Programs for Service Desk Engineers
Assignment type Graduation
Start date September 2026
Assignment duration 5-6 months
Location Veghel
Education level Bachelor / Master
Desired study Industrial Engineering, Educational Siences or related
Language English
Our service desks onboards several newly delivered systems per year. Our service desk engineers are in direct contact with the customer in case of incidents. Understanding the operations of these customers is of vital importance to correctly assess urgency and impact for the customer. We need a learning approach how to bring the required customer and site knowledge to our 24/7 shift employees.
The service desk EU-APAC consists of 1st, 2nd and 3rd line engineers that work 24/7 to solve incidents, problems and to execute changes for over 500 customers globally. The department consists of 150 employees working in Australia, Germany, Veghel. We face the daily reality of keeping systems running smoothly. You’ll join operations and regular stand-ups, contribute to real use cases, and get the freedom to explore your own ideas.
Do you recognize yourself in this challenging profile? Are you looking for an internship in our organization? Please fill out the application form and upload your resume and cover letter. For more information, contact us by e-mail: internship@vanderlande.com.
Vanderlande is a market-leading, global partner for future-proof logistic process automation in the warehousing, airports and parcel sectors. Its extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements.
Established in 1949, Vanderlande has more than 11,000 employees and a turnover of 2.3 billion euros.
Toyota Industries Corporation (TICO) acquired Vanderlande in 2017 to cement its global leading position within material handling. It aims to achieve this by increasing its presence in all integrated and automated projects, and capitalising on the synergies between the organisations and the added value they offer to the market.
TICO therefore launched the Toyota Automated Logistics Group (TALG), which consists of Toyota L&F, Bastian Solutions, Vanderlande and viastore. TALG is a global partner for integrated logistic process automation, with its group companies collaborating under the guiding principle: for every challenge, a reliable solution.
In May 2025, Vanderlande completed the acquisition of Siemens Logistics' operations outside the USA and in doing so welcomed more than 2,000 new employees. The acquisition supports the company’s strategic ambition to accelerate its growth in automated logistics, particularly strengthening its capacity to deliver baggage, cargo and digital airport solutions.
