Are you a recent graduate seeking a purposeful start to your career, where the work you do genuinely helps people?
At First Response Finance, previous financial services experience is not required. We seek curious, empathetic people who are keen to learn. Our structured Graduate Vulnerable Customer Trainee role will give you the knowledge, skills and confidence to support customers in vulnerable circumstances while building a long-term career within a growing financial services business.
If you communicate clearly, enjoy solving problems and want to make a positive difference, we’d love to hear from you.
This role is designed for graduates from any discipline. We value potential and attitude above prior sector experience.
From day one you'll receive:
Curious to learn more - click below to learn more!
Could First Response Finance Be Where Your Graduate Journey Begins?
As a Graduate Vulnerable Customer Trainee within our Account Management team, you will support customers with their finance agreements and assist those experiencing financial difficulty, health challenges or other life events that require additional care and understanding.
The role is primarily telephone based, handling inbound and making outbound calls. You will use active listening and problem-solving to understand each customer’s situation and identify the most appropriate, compassionate outcome.
There are no call targets, allowing time to build rapport and focus on achieving fair and sustainable customer outcomes.
You will receive structured training and mentoring; prior experience with vulnerable customers is helpful but not essential and we will send a full role profile to you once you've applied.
Throughout your tenure you will gain skills and experience including:
This role is suitable for graduates who enjoy:
No prior sector experience is required — we value attitude, empathy and potential.
We are looking for people who can demonstrate:
Our purpose is simple:
People. Service. Profit.
We invest in our people because great service delivers the best outcomes for customers and the business. Our values guide how we work:
We prioritise attitude, curiosity and a cultural fit over prior experience.
Other benefits include:
All of these will depend on tenure and your performance within the role.
This is a full-time role. During training you'll work Monday to Friday, 09:00 to 17:30.
Following successful completion of training:
Hours may vary to meet business needs and additional office attendance may be required during training.
The Account Management Team is based in Leigh (WN7 3XZ).
You must have the permanent right to work in the UK to apply for this role.
The closing date for this role will be Tuesday the 8th of September.
We are an award-winning UK finance company with offices in Nottingham, Leigh and Glasgow.
Our primary product is Hire Purchase for motor vehicles, including; used cars, motorbikes and vans, however, we also offer Personal Loans to existing customers.
Our philosophy, 'People, Service, Profit', is at the core of everything we do. We are a people centric business and we believe that the more we invest in our people; the quality and efficiency of our products; and the service that we provide to our customers, the more successful we will be, as we believe that profit is a natural outcome of building an outstanding business filled with highly skilled people.
