Emirates NBD

Graduate Trainee – Customer Service Representative (UAE Nationals)

Emirates NBD  •  United Arab Emirates (Onsite)  •  8 days ago
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Job Description

  • All account Maintenances/ discrepancies /reversals and follow ups with branches and other departments.
  • Raising SRs for all kind of queries/issues and CC RMs in all emails (where SR applicable).
  • Investigation issues related to inward and outward payments and follow ups.
  • Checking and following daily financial transactions in the Queue .
  • After sales trxn (AST) for BB clients such as loan closure/early settlement etc.
  • TTs processing, completion of TTs, cheque books, statements and follow ups.
  • FDs, Business Online and request related to /follow ups.
  • WPS registration & Salaries and follow ups.
  • Checking and following daily inward report.
  • CSRs to work as backup in case assigned CSR is on leave or unavailable due to any reason.
  • RMs are requested to attend urgent matters with other departments and CC- CSRs to follow up.
  • Attending to and assisting customers.
Emirates NBD

About Emirates NBD

About Emirates NBD

Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. As at 30th September 2023, total assets were AED 836 billion, (equivalent to approx. USD 228 billion). The Group has operations in the UAE, Egypt, India, Türkiye, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

Emirates NBD Group serves its customers (individuals, businesses, governments, and institutions) and helps them realise their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The Group is a key participant in the global digital banking industry with 97% of all financial transactions and requests conducted outside of its branches. The Group also operates Liv, the lifestyle digital bank by Emirates NBD, with close to half a million users, it continues to be the fastest-growing bank in the region.

Emirates NBD contributes to the construction of a sustainable future as an active participant and supporter of the UAE’s main development and sustainability initiatives, including financial wellness and the inclusion of people of determination. Emirates NBD is committed to supporting the UAE’s Year of Sustainability as Principal Banking Partner of COP28 and an early supporter to the Dubai Can sustainability initiative, a city-wide initiative aimed to reduce use of single-use plastic bottled water.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Dubai, AE
Year Founded
Unknown
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