Job Description

At Kroo Bank, we’re building the future of banking with modern technology and a culture that values innovation, collaboration, and impact. Unlike traditional banks or outsourcing firms, our engineers shape real products used by thousands of customers every day in the UK.

Why join us?

Be part of the team that keeps the bank running. As part of Technical Operations, you’ll sit at the centre of everything — from incidents and changes to resilience, automation, and supplier operations — giving you a unique, end-to-end view of how a modern bank operates.

Build real experience fast. You won’t be siloed into one area — you’ll gain hands-on exposure across incident management, change processes, operational resilience, business continuity, and automation, developing a well-rounded operational skillset from day one.

Have real impact early. Your work will directly support the stability and performance of services used by thousands of customers across the UK — this isn’t a back-office role, it’s critical to how the bank operates every day.

Learn modern operational tooling. Work with tools like Slack, Jira, Google Workspace, and automation platforms such as Make, helping you build practical, in-demand technical and operational skills.

Develop into a specialist or leader. Whether you want to grow into a senior operational role, specialise in areas like resilience or automation, or move into broader technology or product roles, this role provides a strong foundation and clear progression path.

Work in a highly collaborative environment. You’ll work closely with engineers, product teams, customer operations, and suppliers, building strong relationships and learning how different parts of the business come together.

Be part of a modern, fast-growing bank. Kroo is scaling quickly, which means opportunities to take ownership, improve processes, and shape how operations evolve as we grow.

What will you do?

• Support the day-to-day operation of Kroo’s technology and operational processes, learning how systems, services, and teams interact to deliver banking services.
• Assist with incident management activities, including documenting incidents, tracking actions, and supporting reporting.
• Support change management processes, including administration and coordination of changes.
• Help maintain operational documentation, CMDB records, and service information.
• Assist in operational resilience activities, including mapping updates, documentation, and evidence collection.
• Support business continuity planning (BCP) documentation and contact management.
• Assist with supplier and third-party processes, including documentation and due diligence tracking.
• Support the preparation of operational reports and data collection.
• Learn and contribute to automation and process improvement initiatives, supporting documentation and simple tasks.
• Work with internal teams to support coordination and operational delivery activities.
• Follow defined processes and escalate issues appropriately.

Requirements

Requirements

• Strong interest in technology, operations, or financial services
• Good organisational skills and attention to detail
• Ability to follow structured processes and documentation
• Basic understanding of data (e.g. spreadsheets, reporting)
• Good communication skills and willingness to learn
• Ability to work collaboratively in a remote team

Desirable

• Exposure to tools such as Google Workspace, Jira, Slack or similar
• Interest in automation tools (e.g. Make / low-code platforms)
• Understanding of banking or fintech environments
• Curiosity about how systems, incidents, and operations work together