Job Description

Graduate Sales Administrator

LOCATION: Aylesford, UK

WORKING HOURS: 7.30am – 4.30pm

CONTRACT: Full-time, Permanent

Join our team

Are you looking to start your career in a successful international business?

We're looking for an organised, proactive and customer-focused Graduate Commercial Coordinator to join our growing team in Aylesford. This is a fantastic opportunity to gain hands-on experience across customer service, sales support and business administration while developing valuable commercial skills in a supportive, people-first environment.

Whether you're a recent graduate or have gained transferable experience through work, internships or placements, we'll provide the training and support you need to succeed. If you enjoy helping customers, building relationships and keeping things organised, we'd love to hear from you.

What you'll be doing

• Providing day-to-day administrative support to the Sales Team.
• Responding to customer enquiries via telephone, email and Live Chat.
• Qualifying customer enquiries by understanding their requirements.
• Preparing accurate quotations for new and existing customers.
• Maintaining customer records and updating our CRM system.
• Coordinating appointments for Area Sales Managers.
• Managing post-order administration, including product queries and delivery updates.
• Supporting customers with after-sales enquiries and resolving issues professionally.
• Working closely with teams across the business to ensure an excellent customer experience.
• Developing your knowledge of our products, customers and commercial processes through ongoing training.

What success looks like

You'll become a trusted member of the team by providing excellent customer service, maintaining accurate administration and building strong relationships with customers and colleagues while continuously developing your commercial skills.

Requirements

We're looking for someone with the right attitude, a willingness to learn and a passion for delivering excellent customer service.

Ideally you'll have:

• A degree in Business, Marketing, Management, Communications or another relevant subject is advantageous, or relevant transferable experience gained through work, internships or placements.
• Excellent written and verbal communication skills.
• A confident and professional telephone manner.
• Strong organisational skills with excellent attention to detail.
• Good Microsoft Office skills, particularly Outlook and Excel.
• A proactive approach and willingness to learn.
• The ability to manage multiple priorities in a fast-paced environment.
• A positive, team-focused attitude.
• Previous customer service or office experience (including part-time work, placements or internships) is beneficial but not essential.

Full training will be provided, so we're looking for potential rather than extensive experience.

Benefits

What we offer you - Benefits and Perks

Here’s what you can look forward to when you join us:

• We’re proud to be recognised as one of The Sunday Times Best Places to Work for three consecutive years) – and we work hard to make sure our people genuinely feel it
• Competitive salary and a discretionary annual bonus
• 15 work from home days per year
• Pension scheme
• Healthcare Cash Plan – claim back medical, dental and optical costs
• Perks & rewards platform – access hundreds of deals and discounts
• Gym discounts through our perks platform
• Employee Assistance Programme – confidential support when you need it
• 23 days’ holiday plus UK bank holidays, increasing to 26 with length of service
• An extra day off for your birthday
• Loyalty reward for increasing years of service
• Death in service
• Learning & Development platform with online courses, certifications and professional development tools to support your career growth
• Tree planted in your honour when you join – with trees already planted in the UK, Tanzania, Uganda, Kenya and Madagascar
• Sustainability-focused business – committed to low-carbon operations, renewable energy and recycled materials
• Regular team socials and events, including summer and Christmas parties
• Christmas gift
• Monthly Pizza Friday
• Free fruit, snacks, hot drinks and cold beverages
• Refer a friend scheme – £250 reward
• EV car charging facilities
• High-quality, modern office environment
• Free onsite parking / within walking distance from the train station

About Pineapple

Pineapple is a global leader in designing innovative furniture for challenging environments. Founded in 1975 as a family-run business, we've grown into an international organisation with headquarters in Kent and offices in France, Germany and the USA.

With more than 200 employees worldwide, we're passionate about creating furniture that not only looks great and performs exceptionally but also helps create calm, safe and inspiring spaces for the people who use it.

We're proud to have been recognised as one of The Sunday Times Best Places to Work for three consecutive years. Our people are at the heart of everything we do, and we're committed to creating a workplace where everyone feels valued, supported and empowered to succeed.

Our Values

We're proud of the culture we've built and are looking for someone who shares our values:

Teamwork – We work collaboratively, supporting one another and recognising that the best results come from working together.

Committed – We take pride in what we do, showing dedication, reliability and a strong work ethic every day.

Ownership – We take responsibility for our work, act with integrity and continually look for ways to improve.

Positive – We approach challenges with optimism, enthusiasm and a solutions-focused mindset.

Responsive – We act quickly, communicate effectively and always strive to exceed customer expectations.

If you’re looking for a supportive, people-first workplace where you can grow your career and genuinely enjoy coming to work, you’ll feel right at home with us.

Diversity & Inclusion - Pineapple is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.

Recruitment agencies: Thank you for your interest in working with Pineapple. We will reach out directly if we require support.