Job Description

Sparx Graduate Program

Are you in your last year of university or a recent graduate and looking for a great opportunity to gain a first step into the world of Enterprise IT?

The Sparx Graduate program offers successful applicants the opportunity to gain a wealth of knowledge and experience across a wide range of technologies, vendors and customers while working with a highly experienced and skilled team of engineers within the Managed Services and Professional Services areas. You would have the potential to move into a role within the company matching your skills at the successful end of the program granting you an opportunity to join a company that is growing at a rate of knots.

About Sparx Solutions

Sparx Solutions is an Australian owned and operated system integrator that specialises in cyber security, networking, cloud, and managed IT services. We are committed to delivering the highest quality design, delivery, and management services to our clients in both the enterprise and government sectors.

To support our continued growth, we are seeking a driven graduates looking to enter the IT sphere with a genuine passion for technology across the networking, infrastructure and cyber security disciplines.

We value innovation, teamwork, and customer satisfaction. This is an excellent opportunity for you to join a dynamic and forward-thinking company that offers ongoing professional growth and development in the ever-evolving field of networking, cyber security or IT infrastructure.

As a member of our Managed Services division, you will play a crucial role in maintaining and optimising our clients' networks, infrastructure, and cyber security. You will be gaining experience in troubleshooting issues, managing and configuring devices, and ensuring the overall performance and security of the customers as well receiving guidance and mentorship from other members of the team.

Key Tasks

• Provide support for incidents and problems, ensuring timely resolution and effective communication with clients and meeting of all SLA's
• Plan and perform configuration changes across network or infrastructure devices, including routing, switching, firewall, endpoint and server
• Perform infrastructure changes across endpoints and servers
• Collaborate with cross-functional teams, external vendors and partners to support and optimise network solutions for clients
• Creating, updating, and maintaining network documentation such as network topologies, policies, knowledgebase articles, and configurations
• Implement security measures and ensure compliance with security policies and best practices
• Monitor network health and performance to proactively identify and resolve issues
• Provide support to team members of all levels
• Actively participate in the on-call roster and any out of hours work required for managed services clients
• Taking ownership of monthly reports for managed services clients whilst providing technical recommendations to add value and optimise client environment

Requirements

• Experience or knowledge of network engineering, support
• Knowledge of TCP/IP, routing protocols (e.g., BGP, OSPF), and network security principles
• Knowledge of network devices such as routers, switches, firewalls, wireless and load balancers
• Knowledge of network monitoring and troubleshooting tools
• Familiarity with network virtualization technologies (e.g., VLAN, VXLAN)
• Knowledge of network and security devices from vendors such as Cisco, Juniper Networks, Palo Alto Networks, Fortinet, Sophos, HP, Dell, Aruba
• Knowledge and comprehensive understanding of firewall configuration concepts (zones, policies, IDP, AV, URL filtering, next-generation services, advanced security services)
• Flexibility to work after-hours and on-call as required
• Excellent communication skills – written and verbal
• Full working rights in Australia, a full driver’s license and access to a car is a requirement

Certification Requirements:

• Bachelor’s Degree in Computer Engineering, Computer Science, IT, Networking, Cyber Security or equivalent

Desirable, but not mandatory:

• Master’s Degree in Computer Engineering, Computer Science, IT, Networking, Cyber Security or equivalent
• Relevant IT-based certification is highly desirable (i.e. Juniper, Cisco, Palo Alto, Microsoft etc.)
• Knowledgeable in troubleshooting Microsoft Operating Systems, Active Directory, Desktop Software, Microsoft Office 365
• Basic experience in technical support of server operating systems such as Microsoft Server, Microsoft Hyper-V, and VMware
• Experience in technical support of SaaS and IaaS based products including Office365, Microsoft Azure, Amazon AWS, and others
• Network management platforms administration, and maintenance capabilities
• Knowledge or skills with SD-WAN technologies such as Cisco Meraki, or VMware SD-WAN
• Knowledge of security platforms both network and endpoint

Benefits

Sparx Solutions is a leading provider of data security and IT infrastructure solutions to Australian Enterprise and Government. Our reputation for dispensing Australia’s highest quality design, delivery and management has been consistently awarded by our peers. We work with a number of vendors and have a heavy focus on upskilling in house wherever possible. We have been listed in Fast Starters, Fast 50 and have no plans to slow down with an exciting future ahead in data security & IT infrastructure.

• Opportunities for personal education and development funded by Sparx
• Study & Volunteer leave
• Employee referral bonus
• Career growth and succession opportunities across the business
• Diverse, and inclusive environment
• Employee discount platform

We are looking for our next superstar to join the Sparx team as soon as possible. This is a full-time role, and we are an on-site company located in Docklands, Melbourne.

Please note that Sparx Solutions will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.