Job Description

About THG Ingenuity

THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises:

• THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system.
• THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities.
• THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel

With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce.

The Role

We are seeking a talented and commercially astute Data Scientist to join our dynamic team tackling Fraud, Payments and Finance. In this multi-focus role, you will be responsible for protecting our global e-commerce operations from fraud, optimising our payments performance and driving profitability and automation initiatives within Finance.

Working with vast, complex datasets, the work will involve combatting online fraud using our award-winning THG Detect platform and driving payments optimisation by increasing authorisation rates, while also using the latest AI software and Google Cloud Platform (GCP) infrastructure to build complex data solutions and applications.

This role requires a blend of strong technical skills, commercial acumen, and effective communication to translate complex data insights into tangible business value.

Responsibilities:

• Optimise Fraud Detection: Continuously improve automated decision-making in our in-house THG Detect platform using machine learning and decision rules.
• Enhance Payment Performance: Lead data-driven initiatives to boost payment authorisation rates, optimise transaction routing, and reduce costs.
• Drive Profitability within Finance: Lead automation and profitability initiatives across different areas of Finance.
• Communicate Performance: Report on all aspects of fraud, payments and finance performance to stakeholders at all levels, including C-level management.
• Drive System Improvements: Collaborate with Fraud, Payments, Finance and Engineering teams to scope and implement enhancements to detection systems and data pipelines.
• Innovate & Automate: Proactively identify opportunities to improve detection capabilities, drive profitability, increase payment success, and enhance team efficiency through automation.

Requirements:

• Proficient with SQL & Python
• Proficient in a data visualisation software (Tableau/Looker/PowerBI/e.t.c.)
• Experience using a variety of machine learning algorithms
• Able to communicate effectively; using data to tell a story and drive business change
• Experience within Google Cloud preferential

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.