Job Description

Customer AI Implementation Engineer

Location: Hybrid Altrincham / Manchester

Type: Full-time

Salary: Up to £40,000 depending on experience

Join us at Focus Group and help shape the future of AI-powered customer experiences.

About the Role

We’re looking for a bright and enthusiastic Graduate Developer. As a Customer AI Implementation Engineer you will design and deliver tailored customer experience (CX) solutions using our cutting-edge AI tools. This is a hybrid role combining customer-facing consultancy with hands-on technical implementation. You’ll be the bridge between clients, project managers, and product teams—ensuring every solution is optimised, integrated, and ready to deliver real value.

What You’ll Do:

• Build and customise AI-driven solutions for our clients.
• Translate customer goals into scalable technical designs.
• Spend ~50% of your time engaging directly with customers—workshops, reviews, and troubleshooting.
• Develop secure integrations using Python, C++, REST APIs, and supporting technologies.
• Provide ongoing support and optimisation for existing solutions.
• Collaborate with sales and product teams to shape future features.

What We’re Looking For:

• Strong Python and C++ skills and experience with REST APIs.
• Excellent communication—able to explain technical concepts clearly.
• A proactive, solution-oriented mindset with a passion for delivering customer value.
• Ability to manage multiple projects and work independently.

Bonus Points For:

• Experience with Conversational AI, NLP, or chatbots.
• SaaS or CX platform knowledge.
• Front-end skills (HTML, CSS, JavaScript).

Why Join Us?

• Work with the latest AI-powered CX technologies.
• Enjoy flexibility and autonomy in a fast-growing SaaS environment.
• Be part of a collaborative team that values innovation and continuous learning.

Ready to make an impact?

Apply now and help us redefine customer experience through AI.