Job Description

Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over a decade, we've helped teams make smarter decisions with full-funnel marketing insights, forecasting, and optimisation. With Fospha, every team moves faster and grows smarter. ​

Trusted by leading brands across three continents, including  Gymshark, Huel and Oh Polly, Fospha manages $4 billion in annual ad spend. ​

We're scaling fast across London, Mumbai, and Austin – and we're now looking for Talent to join us across our Customer Success Teams.

 The Role

You will join one of our Customer Teams, who are at the heart of the business delivering the best possible experience to our customers.

• You'll join one of our customer specialist teams and work across customer accounts, becoming a trusted expert in the insight, model, and data quality that sit behind them

• You'll be responsible for the customer outcomes your team owns — driving action on insight, trust in the model, and confidence in data quality — contributing to customer retention alongside the Account Manager

• You'll build deep expertise in your specialism and use it to solve real customer problems, turning data into clear recommendations, building trust in our methodology, and keeping data accurate and flowing

• You'll play your part in onboarding new customers, helping build the foundations — integrations, first insights, and early trust in Fospha's model — that get the team to time-to-value targets

• You'll identify risks early within your area, such as stalled adoption, data issues, and model pushback, and act on them before they threaten the customer relationship

• You'll be confident and effective in customer-facing moments relevant to your team, building credibility with both technical and non-technical stakeholders

• You'll be collaborative, working closely with Account Managers and other specialist teams, feeding customer insight back to Product, and keeping everyone aligned with regular progress updates

In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen AI hub to increase our efficiency

The Centre of Excellence

The Centre of Excellence is Fospha's early-careers programme that develops ambitious, high-performing talent through focused training, hands-on experience and cross-functional exposure. Starting in Customer Teams, you'll gain foundational experience while being prepared for future opportunities across the organisation. The programme operates on the following principles:

• Individual Responsibility from the Get-go: You will quickly be responsible for the success of your work, able to make an individual impact early in your career

• Work alongside SLT at Leading Businesses: You will be engaging with Senior Leadership and C-Level executives at the leading retail brands, getting exposure to how the top companies operate

• Become a Customer Facing Expert: You will be working directly with customers, often meeting them in person and developing your ability to create strong interpersonal relationships

• Cross-Functional Exposure: we offer unique opportunities to learn from and collaborate with every department in the business — many daily

• Comprehensive Training: In addition to the extensive on-the-job learning opportunities, you'll receive a broad and blended in-person training curriculum covering essential topics such as Business Storytelling, Account Management, Market Research & Product and Financial Management

• Real Mentorship: Regular one-to-ones, feedback, and career conversations with people invested in your progression, not just your output

• Career Development: High performers have clear opportunities to quickly advance their careers at Fospha — whether progressing within Customer Teams toward strategic and/or management roles or moving into other departments that align with their skills and interests

• Modern Tools: Hands-on exposure to Gen AI tooling through our Gen AI hub, so you're building modern, AI-fluent ways of working rather than legacy processes

What we can offer you

• Salary £34k + discretionary 10% bonus

• A £1,000/year flexible benefits allowance to put towards private medical insurance, dental cover, a health cash plan, gym membership, extra holiday, or a pension top-up — whatever suits you

• Access to Wellhub, giving you one membership across gyms, boutique studios, and wellbeing apps

• 25 days' annual leave plus 8 UK bank holidays, an extra day off for your birthday, and more holiday the longer you stay (26 days after 3 years, 27 after 6)

• Regular socials, free weekly snacks, and Lunch & Learn events at our Scale Space office, plus access to the wider Blenheim Chalcot community

• Opportunities to travel — including to our India and North America offices

• Life assurance worth 4x your annual salary

What are we looking for?

We hire for potential – you don’t need a technical degree or marketing background. We’re looking for:

• Curious, proactive individuals who are keen to learn and grow

• Excellent verbal and written communication skills

• Strong relationship-building ability, both internally and externally

• Analytical mindset, comfortable interpreting data and creating insights – proficiency in Excel!

• Organised and able to manage multiple priorities simultaneously

• Solving problems for customers

• Interest in emerging technologies and excited by the potential and opportunity AI brings

 Our Values and Principles

You will be able to demonstrate examples of our core principles:

• Seek inclusion & diversity: We create an environment where everyone feels welcome, and people are encouraged to speak and be heard

• Work Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact

• Grow We are proactive, curious and unafraid of failure

• Customer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problems

• Candour with caring: We deliver candid feedback with kindness and receive it with gratitude