About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?

The Global Associate Program (GAP) is a structured 12-month rotational development program consists of two 6-month rotations designed to provide broad exposure across operational support, business analytics, operational excellence, process improvement, project management, and technology-driven initiatives within the aviation services industry.

The Rotational Program Participant role in the Global Associate Program supports operational excellence by analyzing data, identifying process improvement opportunities, and contributing to workforce optimization and strategic initiatives. The position partners cross-functionally to implement solutions involving technology, automation, and continuous improvement methodology efforts across the WFS network.

Responsibilities

• Analyze operational data, KPIs, and performance trends to identify improvement opportunities
• Support labor planning, workforce optimization, and operational efficiency initiatives
• Conduct root cause analysis related to operational challenges and process gaps
• Partner with station leadership and support teams to recommend operational and technical solutions
• Support initiatives involving AI, automation, operational technology, and business process improvement
• Assist with project management activities including timelines, reporting, stakeholder communication, and implementation tracking
• Develop dashboards, reports, and presentations to support operational and leadership decision making
• Participate in operational reviews, station visits, and process improvement initiatives across the network
• Collaborate with operations, IT, HR, finance, and support teams on strategic operational initiatives
• Support continuous improvement projects aligned with Lean/Six Sigma methodologies

Minimum Requirements

Bachelor’s degree completed within the last 1–2 years in one of the following fields:

• Business Analytics
• Management Information Systems (MIS)
• Supply Chain Management
• Industrial Engineering
• Information Systems
• Data Analytics
• Aviation Management
• Business Administration

Internship, academic, or professional experience in operations, logistics, analytics, or project management

Strong analytical and problem-solving skills

Advanced proficiency in Microsoft Excel ü Ability to identify root causes and develop actionable solutions

Effective collaboration with frontline teams and senior leadership

Strong organizational and communication skills

Strong presentation and storytelling skills with data

Ability to work in both corporate and operational environments

Preferred Skills

• Experience with Power BI, Tableau, SQL, or similar analytics tools
• Exposure to process improvement methodologies (Lean, Six Sigma) In
• terest in automation, AI, and operational technology solution

Physical Requirements/Working Conditions

• Hybrid work environment with both corporate office environment and operational office /warehouse with exposure to weather and loud noises at airport locations.
• Operational exposure could involve loud noise level
• Travel up to 50% to support station visits, operational initiatives, project work, and leadership engagement.
• Depending on rotation opportunity could involve greater than 75% of the time sitting, working at a computer, 25% standing / walking.
• Possibly assisted lifting of up to 25 lbs (Infrequently)

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!