Job Description

Datacom are investing in the future—building capability in AI, automation, and customer experience This role is your chance to be part of that journey from day one, developing skills that are in high demand across the tech industry

As a Graduate AI & CX (Customer Experience) Engineer, you’ll work on real-world solutions that power conversational AI, integrate systems, and improve how organisations connect with their customers. You’ll gain hands-on experience with emerging technologies including LLMs, APIs, and automation tools—while being supported to grow into a CX & AI Engineer

What you’ll be doing

You’ll be involved in a mix of technical delivery, AI development, and problem solving, including:

Technical Build & Integration:

• Build visual workflow and routing solutions
• Connect systems via APIs and map data between platforms
• Develop serverless functions using JavaScript/Node.js or Python

Conversational AI & Prompt Engineering:

• Design and refine conversational flows for virtual agents in a CX (Customer Experience) environment.
• Train intent models and support natural language understanding (NLU)
• Create and optimise prompts for AI-driven experiences
• Ingest and structure knowledge base content for AI Agent use

Testing & Optimisation:

• Conduct functional and integration testing
• Troubleshoot issues and continuously improve solutions

What we’re looking for

Bachelor’s degree in:

• Computer Science
• Information Technology / Software Engineering
• Data Science or Artificial Intelligence

Technical Skills (or exposure to)

• APIs (REST, webhooks, JSON)
• JavaScript/Node.js or Python
• Front-end fundamentals (React/JavaScript)
• Basic understanding of NLP concepts
• Interest in prompt engineering and AI/LLM tools

Key strengths

• Ability to translate technical concepts into simple, clear language

• Strong troubleshooting skills with a calm, structured approach
• Empathy for end users and a passion for great experiences (UX/CX mindset)
• Curious mindset—asks questions, explores problems deeply
• Ability to document clearly and share knowledge with others

About our Early Careers Programme

As a graduate, you’ll be supported by our dedicated Early Careers Team throughout your first 12 months. We’ll guide you through onboarding, mentoring, events, workshops, and ongoing development opportunities—ensuring you’re set up for success while you settle into your new permanent role.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

Requirements

• Citizenship or PR in either Australia or New Zealand
• Available full time asap