Job Description

Graduate Aftersales Specialist

Department: Aftersales & Service Engineering

Employment Type: Permanent

Location: Windlesham

Reporting To: Mike Sopp

Description

We are looking for a Graduate Aftersales Specialist to play a key supporting role in our Aftersales team, helping run the Aftersales Spare Parts Warehouse day to day, processing goods and customer orders, and supporting the deliverables that make our aftersales service stand out.

You'll join the Service Engineering and Aftersales department. The cars we build are shaped by driving perfection, low mass and engineering art, and the care behind them shouldn't stop at handover. Getting the right part to the right customer, on time and to the right standard, is how that care carries on.

You'll work across spare parts from procurement and supplier delivery schedules through to forecasting, warehousing and sales to customers, and you'll be instrumental in delivering initiatives that improve productivity and efficiency in the department.

Key Responsibilities

You will work closely with the Senior Aftersales Specialist, suppliers, logistics and manufacturing, and a wide range of internal and external stakeholders and business units.

This is your chance to:

• Help run the Aftersales Spare Parts Warehouse day to day, processing goods and customer orders so customers get what they need without delay.
• Support the procurement of vehicle options and accessories, so the right ones are available when customers want them.
• Place spare part orders that keep the right stock coming in.
• Agree delivery schedules with suppliers so parts arrive when they're needed.
• Work on spare part forecasting and stock management, so the right parts are on the shelf when customers need them.
• Support spare part warehousing, working in conjunction with logistics and manufacturing, so parts are stored and ready when they're needed.
• Deliver spare part sales and distribution to customers, the moment where all the work behind the scenes becomes service they can feel.
• Drive initiatives that improve productivity and efficiency across the department.
• Shape timing plans and business cases for Aftersales projects, and make sure they're delivered within agreed timelines.
• Build close working relationships with internal and external stakeholders and business units, keeping Aftersales joined up across the organisation.
• Champion compliance with Health & Safety Policy requirements within your areas of responsibility.
• Carry out similar duties for any future subsidiary companies within the Gordon Murray Group as the business grows.

Skills, Knowledge and Expertise

You'll be an organised, commercially minded graduate with experience in technical procurement and a good grasp of how vehicles are serviced.

• Experience in technical procurement within automotive, motorsport, aerospace or a similar engineering environment.
• A fairly strong understanding of vehicle servicing, such as composites, metallics and/or electronic components and systems.
• An understanding of ERP/MRP systems would be an advantage.
• Good supplier management and stakeholder communication skills.
• Commercial acumen, with the ability to balance quality, cost and lead time.
• Clear and effective communication with internal and external clients.
• A highly organised, detail-oriented approach, with the ability to solve problems when priorities move quickly.
• Resilience, and the adaptability to handle changing challenges.
• A persuasive, resourceful, flexible, ambitious and self-directing approach, with real drive to deliver objectives.
• Comfort challenging existing processes.
• A team player.

Why This Role Matters

This role sits at the point where Gordon Murray Group meets its customers after the car is delivered. Every order placed, every forecast made and every part dispatched shapes the service our customers experience.

You'll influence the productivity and efficiency of the department, the availability of spare parts, options and accessories, and the delivery of Aftersales projects, with the freedom to challenge how things are done today.

Your work will help deliver Gordon Murray Group's uncompromising approach to driving perfection, low mass and engineering art.

Benefits

As well as the opportunity to work with a fantastic team, the position comes with:

• Competitive Base Salary
• Private Medical Scheme
• Life Assurance
• Holiday Loyalty Bonus Scheme
• Enhanced Personal Pension Plan
• Enhanced Maternity & Paternity Pay
• Cycle to Work Scheme
• Salary Sacrifice Car Lease Scheme
• Parking Onsite

Gordon Murray Group is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, race, marital status, genetic information or parental status. We strive to promote a workplace that celebrates diversity and encourages individuals to express their opinions and beliefs.

Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.

All applicants must have the Right to Work in the UK.