Position Title:
KCAD Student Services Desk Assistant (Student Position)
Location:
Grand Rapids, MI
Department:
Kendall College of Art and Design
Advertised Salary:
$13.73-$13.99
of Position:
Do you have experience with customer service? If so, this position may be a good fit for you.
Position Requirements:
Eligible candidates’ schedules must allow them to work daytime shifts – these will be customized to fit around your class schedule. The office is open Monday through Friday between 8:00am – 5:00pm. There are occasional opportunities to assist with weekend/evening special events.
Applicants must be self-motivated, and professional, have great attention to detail, and be able to work with confidential information.
Essential Duties/Responsibilities:
Will shadow many other tour guides, this position will have the opportunity to lead tours of KCAD to prospective students and guests, highlighting the facilities and programs, being an ambassador for the College.
Provide friendly, supportive customer service to students, faculty, and staff; refer to appropriate personnel and resources.
Provide administrative/clerical support to Student Success Hub staff (Admissions, Academic Advising, Counseling, Disability Services, Financial Aid, Student Life, Student -records, etc.) by greeting guests, answering phone calls.
Responding to emails
Stocking office supplies and forms
Assembling Admissions materials, etc.
Issue Wave Card bus passes to students
Distribute incoming USPS mail to faculty and staff
Assist in a variety of projects and events which includes New Student Orientation, weekly campus tours, Open House, etc.
Design promotional materials- graphic design for event posters, etc.
Customer service or office experience a plus
Attention to detail and ability to self-motivate is key
Support an environment that is welcoming and inclusive to all
Number of Positions Available:
2
Documents Needed to Apply:
Resume, Cover Letter, Class Schedule
Job Close Date:
June 22, 2026
EEO Statement:
Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement
