General Summary of the Position:
The Graduate, Online & Professional Studies team is seeking a part-time Support Specialist. This role is vital to supporting the needs of both the Graduate & Undergraduate admissions, recruitment, advising, and student services teams through various administrative tasks, customer service, and student support. A strong desire to provide top-tier customer service is a must.
Responsibilities include but are not limited to; answering phone calls & emails inquiries to assist prospective and current students, multitasking in multiple systems, including a CRM, a broad understanding of our application requirements and University policies, and the ability to work independently, within a team, and cross functionally.
Minimum Qualifications (Required):
This is a fully on-campus, part-time, 18 hours per week, temporary, non-benefited, non-union position in Lowell, MA.
The GPS office is open from 8:30am-5pm, M-F. The ideal candidate will be available to work at least one afternoon, 11am-5pm each week and have flexible availability. Typical schedule is 3 days a week totaling 18 hours.
Special Instructions to Applicants:
Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.
This is a part-time, temporary, non-unit, non-benefited position.
Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.
The University of Massachusetts is a five-campus public research university system renowned for the quality of its academic programs, the scope and excellence of its research, and the strength of its public service mission.
UMass provides access to high-quality, affordable education that advances knowledge and improves the lives of the people of the Commonwealth, the nation and the world.
