Job Description

We are currently seeking a high calibre professional to join our team as a GPB&W Senior Product Owner.

In this role you will:

Product vision, strategy and roadmap

• Define and maintain the product vision, target outcomes and roadmap for GPB&W ASP, including platform evolution and change where applicable.
• Translate GPB&W strategy into product objectives, milestones and measurable OKRs/KPIs.
• Make trade-offs explicit (value vs risk vs cost vs time) and align stakeholders to a clear direction.

Backlog ownership and prioritisation

• Own and prioritise the product backlog to maximise value and manage risk across wealth continuum capabilities.
• Write and refine user stories/epics with clear acceptance criteria and control considerations (including platform quality, performance, resilience and security requirements where relevant).
• Lead prioritisation using evidence (client insights, operational pain points, risk findings, technology health, metrics).

Stakeholder management and decisioning

• Act as the primary decision-maker for scope and priority within delegated authority.
• Align senior stakeholders across GPB&W, Technology, Operations, Legal/Compliance/Risk on outcomes, constraints and delivery sequencing.
• Manage expectations through clear communication of progress, risks, and rationale for prioritisation decisions.

Customer and colleague value

• Lead product discovery: user research, problem framing, journey mapping, hypothesis definition, and experiment design.
• Ensure solutions meet user needs and are adoptable, accessible and operationally viable across the wealth continuum.
• Partner with Change/Comms/Training to drive adoption and benefits realisation.

Technology platform change delivery

• Identify and shape platform change opportunities across GPB&W journeys and servicing processes (e.g., workflow improvements, integration simplification, data/platform enablement, document processing, servicing automation, colleague tooling), defining the problem to solve and how the platform change improves outcomes.
• Define product requirements including: functional needs, data/interface needs, dependency management, operational workflows, and non-functional requirements (NFRs).
• Partner with Engineering and Architecture to select appropriate approaches (build vs buy vs reuse), ensuring fit-for-purpose, cost-aware and scalable delivery.
• Establish measurable quality criteria (e.g., availability, latency, throughput, reliability, data quality, usability) and ensure robust testing/evaluation before release.
• Drive implementation of operating controls: configuration management, versioning, monitoring, incident playbooks, and rollback approaches.
• Ensure clear ownership for “run” (support, monitoring, access, entitlements, change control), so capabilities remain safe and effective post-release.

Benefits, metrics and value realisation

• Define benefits cases and success measures; ensure instrumentation/measurement is built into delivery (usage, performance, customer/colleague outcomes).
• Track outcomes post-release and iterate based on performance, feedback and incidents.
• Drive a continuous improvement loop

Risk, controls and regulatory-by-design

• Embed risk and compliance requirements into product requirements (privacy, data handling, security, record keeping, conduct, etc.).
• Ensure traceability from requirements to delivered controls and evidence.
• Own remediation prioritisation for product-related audit issues, vulnerabilities, and control gaps.

Lifecycle management and technical sustainability

• Partner with Engineering to maintain a healthy product: NFRs, reliability, resilience, tech debt strategy, and maintainability.
• Ensure operational readiness: support model, runbooks, monitoring, SLAs/OLAs where relevant.
• Contribute to platform/product standards, re-use and simplification across GPB&W.

How We Lead

• Courageous integrity: prioritise issues that reduce risk and improve client outcomes, even when inconvenient.
• Deliver at pace: favour thin slices of value, avoid big-bang delivery, and drive timely decisions.
• Inclusive teams: create clarity without shutting down debate; encourage challenge and diversity of thought.
• Collaborate across boundaries: connect business, operations, technology and risk into one outcome-based team.
• Make it happen through others: empower teams with context, clear priorities and fast feedback loops.

To be successful you will need:

• Product ownership and agile product management (discovery, roadmap, backlog, prioritisation)
• Strong outcome orientation (OKRs/KPIs, benefits tracking, value management)
• Excellent stakeholder management and decision facilitation at senior levels
• Ability to define clear requirements and acceptance criteria, including controls and NFRs
• Data-informed decision-making (insights, telemetry, experimentation)
• Strong understanding of risk/control expectations in a regulated environment
• Technology platform product ownership capabilities, including:
  • translating platform/journey opportunities into shippable product increments
  • defining measurable quality and reliability acceptance thresholds
  • familiarity with delivery lifecycle concepts (release management, change control, incident/problem management, monitoring)
  • operational mindset (supportability, resilience, security-by-design)

Experience and qualifications

• Significant experience as a Product Owner/Product Manager delivering customer or colleague-facing capabilities.
• Track record of delivering measurable outcomes in a complex, regulated organisation.
• Experience working closely with engineering teams on delivery, operational readiness and product health.
• Experience influencing across business, technology and risk stakeholders.
• Experience delivering technology platform change (e.g., modernisation, integration, workflow/platform uplift, operational tooling), including rollout with monitoring and controls.

Success measures

• Roadmap is outcome-led, realistic and clearly aligned to GPB&W priorities across the wealth continuum.
• Backlog is well-formed, prioritised and understood; teams have clarity and minimal churn.
• Delivered capabilities achieve measurable adoption and benefits.
• Platform capabilities operate within agreed quality and reliability thresholds, are monitored with clear ownership and incident response.
• Risk and control requirements are met with strong traceability and auditability.
• Product health improves over time (resilience, defects, tech debt, operational load).