Job Description

FIND YOUR FUTURE

We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.

The Government Telesales representative will be responsible for government telesales and retention through the call center. They will work collaboratively with external government sales representatives and sales management. The Government Telesales representative will be responsible for 100% compliance with all CMS, State and corporate requirements.

Qualifications

• High school diploma or GED required. It is a condition of employment that the applicant will have the license required to sell health insurance in the state of New York at the time of employment or obtain that license within 90 days of commencing employment.
• Two (2) years of call center service and sales experience, with the ability to work with Medicare, Medicaid and State products beneficiaries required.
• Ability to adhere to and meet all established compliance and regulatory standards.
• Ability and willingness to conduct outbound sales and retention calls.
• Must commit to working CMS required holidays, weekends and extended hours.
• Excellent communication skills with external and internal customers, displaying patience, empathy and professionalism.
• Ability to understand government products, benefits, eligibility, enrollment processes and communicate such to customers.
• Ability to meet established service level and call center metrics including inbound calls, outbound calls and walk-ins.
• Ability to work in a collaborative team sales environment and contribute to meeting established sales goals.
• Proficient internet, PC and Windows skills with the ability to quickly learn and implement sales lead generation web-based tools.
• Self motivated, detail oriented, excellent time management and organizational skills. Ability to meet deadlines.
• Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.

Essential Accountabilities

• Respond to prospective member phone calls, written correspondence and walk-in prospects in accordance with established service metrics. Must be available to handle walk-in prospects at our Lakewood, 250 Essjay or Medicare Information Centers as needed. Ensure that customers receive accurate information.
• Demonstrate compliance with regulatory audit calls conducted by CMS and the DOH and ensure compliance with all MIPPA and State regulations. Meet NCQA standards.
• Assist prospective Medicare members with plan selection and telephonic enrollment. Complete and record telephonic applications per CMS regulations.
• Conduct member retention outbound initiatives as required.
• Provide plan and benefit information to Medicaid, CHP, FHP, Healthy New York and individual prospective members. Refer CHP leads to internal Facilitated Enroller.
• Meet all call center metrics and meet established telesales sales goals and ensure 100% compliance.
• Maintain technical proficiency regarding Independent Health’s contracts, benefits, policies and procedures. Attend sales training, regulatory and skill-based training sessions. Demonstrate expertise of all systems necessary to perform the functions of the position.
• Meet the accuracy and quality metrics and be proficient with all necessary systems including Siebel, Salesforce, and Power and achieve an 85% passing score on all training exams.
• Extended hours may be required during peak season.

I mmigration or work visa sponsorship will not be provided for this position

Hiring Compensation Range: $20.00 - $21.50 hourly + Sales Incentive

Compensation may vary based on factors including but not limited to skills, education, location and experience.

In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.

As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here for additional EEO/AAP or Reasonable Accommodation information.

Current Associates must apply internally via the Job Hub.