Job Description

Requisition No: 877288

Agency: Elder Affairs

Working Title: GOVERNMENT OPERATIONS CONSULTANT III - 65000067

Pay Plan: Career Service

Position Number: 65000067

Salary: $4,215.39-$4,742.20 MONTHLY

Posting Closing Date: 06/23/2026

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DEPARTMENT OF ELDER AFFAIRS

COMMUNITY AND SUPPORT SERVICES

*****OPEN COMPETITIVE*****

AND RESPONSIBILITIES:

The incumbent of this position must work independently and have responsibility for performing the following functions.

PAY:

Salary will be commensurate with experience and qualifications, ranging from $50,584.68 to $56,906.40, annually.

DUTIES AND RESPONSIBILITIES:

Performance of contract management activities related to Older American Act and General Revenue (Community Care for the Elderly, Home Care for the Elderly, and Local Service Programs) contracts, as assigned, including:

• • Conducting routine and specialized contract monitoring in the form of deliverable review and approval, invoice review and approval, sampling and review of supporting documentation, and performance evaluation;
  • Conducting independent research and analysis of program policy, strategic planning documents (State Plan, Area Plan, LRPP, etc.), and contractor performance including developing associated documents, correspondence, reports, presentations, and policy guidance;
  • Maintaining a current contract management file pursuant to CFO Memo No. 06 (2011-2012) and in accordance with the standards set forth by the Department of Financial Services and the Department;
  • Maintaining up-to-date knowledge of federal and state laws and rules pertaining to the program and contract management: and
  • Providing technical assistance to internal/external stakeholders and contractors regarding program administration and contractual compliance through phone calls, email, reports, and Corrective Action Plans.

Providing technical assistance and subject matter expertise to the Department’s Contract Administration Unit as appropriate for development of contracts/agreements for programs within designated areas of responsibility, including review and comment on agency standard contracts; reviewing contract documentation submitted by the Area Agencies on Aging (AAAs) prior to submitting to Contract Administration for routing and contract execution; reviewing requests and justification for contract amendments and submitting documentation to Contract Administration for routing and execution; and working with the Department’s fiscal team to review and approve Older Americans Act Transfer of Title requests.

Providing technical assistance and subject matter expertise to the Department’s Financial & Support Services Unit by reviewing proposed contracts and contract amendments for accuracy of departmental budget allocations and appropriations; and analysis of confidential information related to budget development and budget allocations for the Department and contract providers, and consumer records;

Reviewing monthly Surplus/Deficit Reports submitted by the AAAs, providing technical assistance to ensure full and efficient use of funds without overspending, identifying the need to transfer funds between AAAs, and verifying the need to transfer funds between Community Care for the Elderly (CCE) and Home Care for the Elderly (HCE) during the fourth quarter of the State Fiscal Year;

Providing technical assistance and subject matter expertise to the Department’s Monitoring and Quality Assurance Unit through participation in monitoring workgroups to address specific issues related to the Department’s internal operations or administration of programs and services, development of interpretive guidelines, monitoring of Department contracts as assigned; travel with the Monitoring and Technical Assistance Unit to provide targeted support while on-site for monitoring; and managing Corrective Action Plans that are issued after post-monitoring by facilitating communication with the Area Agencies on Aging to ensure timely and appropriate actions to resolve findings, reviewing and responding to all action steps and supporting documentation, coordinating review and responses with internal partners, and approving the close out of the Corrective Action Plan upon satisfactory completion of all action steps.

Reviewing all monthly expenditures for assigned contracts by tracking monthly invoices and verifying accuracy via the DFS Vendor Payment System; track service provider rates monthly to ensure contract compliance, conduct routine internal Department of Elder Affairs audits on selected invoices by reviewing all backup documentation for administrative expenses and services rendered; responsible for organization and review of all backup documentation required by the Department of Financial Services through their Expanded Audit of Payment request.

Reviewing annually and as needed thorough the Older Americans Act required Area Plans, including reviewing and providing feedback on the Program Module and Contract Module, facilitating review to ensure timely review of documentation needed for contract execution; compiling Department feedback and providing along with approval of the Area Plan and annual updates; and updating strategic plan documentation as needed throughout the year.

Reviewing and providing follow up on the Return-on-Investment data requested by the Governor’s Office on a quarterly basis for the Local Service Programs.

Conducting ongoing analysis of contractor performance through the routine review of contractor reports, deliverables, enterprise Client Information and Registration Tracking System (eCIRTS) data, and other information sources;

Conducting research related to AAA internal operations, program management, and service delivery systems for DOEA administrators and directors;

Providing technical assistance and subject matter expertise to the Department’s Long-Term Care Unit related to the coordination of client program enrollment and service provision;

Review unit cost methodologies to ensure that service provider rates are reasonable and allowable.

Assisting with development and implementation of immediate response or action plans necessary to address or resolve problems in an effective, efficient, and timely manner;

Assisting with identifying and developing training materials or provide training to area agencies, service providers or others as appropriate.

Ensuring compliance with Section 287.058(1)(e), F.S., which requires that any contract that exceeds $35,000 must be divided into quantifiable, measurable, and verifiable units of deliverables that must be received and accepted in writing by the contract manager before payment;

Ensuring compliance with Section 215.422, F.S. regarding payments, warrants, and invoices; processing time limits; dispute resolution; agency or judicial branch compliance;

Maintaining continuing professional education and training in the contracting process as deemed appropriate by the Department, including an annual review of the Florida Certified Contract Manager guide and any updates; and

Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of aging service delivery systems, management principles, and AAA and service provider operations.
• Knowledge related to performance infrastructure and quality management. Skills related to use of computer equipment and software to enter, retrieve, and manipulate data.
• Knowledge of federal and state laws, including policies, procedures and rules pertaining to the management, administration, and monitoring of contracts.
• Knowledge of federal and state laws, including policies, procedures and rules pertaining to the procurement and purchasing of contracted services.
• Ability to evaluate performance improvement/assurance projects through data research, analysis, and tracking.
• Ability to develop and evaluate reports, make recommendations, and monitor outcomes.
• Ability to develop, coordinate and/or deliver presentations and training programs to staff, consumers, public and provider representatives.
• Ability to travel as necessary.
• Ability to understand, interpret and apply laws, rules, regulations, policies, and procedures.
• Ability to review, analyze, and evaluate financial data.
• Ability to independently conduct monitoring reviews.
• Ability to develop and review monitoring procedures and criteria.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Maintain continuing professional education and training in the contracting process as deemed appropriate by the Department.

REQUIREMENTS:

• Two years of professional experience in contract management.
• An associate's degree from an accredited college or university can substitute for the required experience.
• Additional hours may need to be worked during periods.

THE BENEFITS OF WORKING FOR THE STATE OF FLORIDA:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including:

• State Group Health Insurance Coverage;
• $25,000 Life Insurance Policy (100% paid by employer);
• Dental, vision, and other supplemental insurance options available;
• Annual and Sick Leave benefits,
• 10 paid holidays each year;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts; and
• Tuition waivers to attend State of Florida community colleges, colleges, and universities!

For a more complete list of benefits, click https://www.mybenefits.myflorida.com/.

OUR ORGANIZATION AND MISSION:

The Department is dedicated to promoting the well-being, safety, and independence of Florida's seniors, their families, and caregivers. Its vision is for all Floridians to live well and age well.

SPECIAL NOTE:

Candidate Profile (application) must be complete in its entirety.

• Include supervisor names and phone numbers of all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment for 3 months or more MUST be addressed on application.
• Experience, education, training, knowledge, skills, and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• Periods of employment should be entered with the most recent/current listed first.
• If you are a retiree of the Florida Retirement System (FRS), please contact the FRS to determine if your current benefits may be affected if you are reemployed with the State of Florida in an FRS-covered position. Your current retirement benefits may be canceled, suspended, or deemed invalid depending upon the date of your retirement.
• If claiming Veteran’s Preference, candidates MUST attach supporting documentation (DD214).
• If claiming Right to First Interview, candidates MUST attach a copy of your official layoff letter when applying.
• All documentation is due by the close of the vacancy announcement.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

BACKGROUND CHECKS:

Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION:

Applicants should apply on-line via the People First Website https://peoplefirst.myflorida.com by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.

If you have problems applying on-line, call the People First Service Center at 1-877-562-7287 Paper applications will not be accepted by the agency.

The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at http://silver.employflorida.com, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."

The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’s I-9 Form to confirm work eligibility.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.