Job Description

Requisition No: 876623

Agency: Financial Services

Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 43000558

Pay Plan: Career Service

Position Number: 43000558

Salary: $52,530.00

Posting Closing Date: 05/31/2026

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*****INTERNAL AGENCY EMPLOYMENT OPPORTUNITY*****

CLASS TITLE: QUALITY CONTROL ANALYST (PENDING RECLASSIFICATION)

DIVISION: INSURANCE AGENT & AGENCY SERVICES

BUREAU: INVESTIGATION

CITY: TALLAHASSEE

COUNTY: LEON

This is an internal agency employment opportunity for current employees, including OPS, of the Department of Financial Services, the Office of Financial Regulation, and the Office of Insurance Regulation.

Requirements:

• Three (3) years of insurance or insurance related professional work experience in the insurance industry is required. A post-secondary degree in Risk Management from an accredited college or university may substitute for the required experience on a year-for-year basis.
• Experience collecting, evaluating and analyzing data.
• Experience applying the Florida Statutes, rules, regulations directly or indirectly relating to insurance matters.
• Experience using Microsoft Word, Excel and Outlook.
• Valid driver’s license.
• Must be willing to travel, when necessary, within the State of Florida and occasionally overnight on short notice.

Preferences:

• Experience proofreading detailed documents.
• Experience organizing data into a logical format for presentation.

MINIMUM QUALIFICATIONS FOR THIS POSITION INCLUDE THE FOLLOWING REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of the methods of data collection and analysis.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply Florida Statutes, rules, and regulations pertaining to insurance matters.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of management practices.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to conduct fact-finding research.
• Ability to solve problems and make decisions.
• Ability to work independently.

SPECIAL NOTES:

The employment salary starts at $52,530.00 annually.

Employees of the Department of Financial Services are paid on a monthly pay cycle.

This position requires a security background check, including fingerprints and a driving record review as a condition of employment.

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process

BRIEF DESCRIPTION OF DUTIES

Audits investigative files submitted for possible administrative action to determine legal sufficiency. Reviews files to ensure that proper writing techniques have been implemented and that the file follows the correct format. Analyzes investigative reports to ensure appropriate levels of investigative analysis, completeness of documentation, accuracy of communications, and adherence to investigative procedures.

Tracks outstanding Settlement Stipulation Agreements and the processing of those returned from the subject of the investigation. Confers with the named subjects of the Stipulation Agreements or their legal representatives to negotiate settlement terms.

Determines by analysis which files are acceptable to warrant submission to the Office of the General Counsel for further review and those which either need additional investigative work, format corrections or to be returned for lack of substance and legal sufficiency. Make recommendations regarding settlement of investigative cases.

Provides training and constructive feedback to investigators and other team members to promote team effectiveness and efficiency in producing sufficient legal investigative reports.

Participates in workshops, conference calls, and training to keep abreast of statutes, rules, regulations, and policies and procedures relating to insurance contracts, solicitation, claims handling, and other insurance related transactions. Supports disaster response operations by coordinating canvassing efforts and assisting policyholders expedite the claims process and access immediate aid.

Performs related duties as required.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.