Job Description

Requisition No: 872881

Agency: Children and Families

Working Title: GOVERNMENT OPERATIONS CONSULTANT I - 60064471

Pay Plan: Career Service

Position Number: 60064471

Salary: $40,320.81 - $85,005.09 / Annually

Posting Closing Date: 04/01/2026

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The Florida Department of Children and Families (DCF) isthe state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is recognized as the single state authority for substance abuse and mental health services. The Office of SAMH is statutorily responsible for the planning, evaluation, and implementation of a comprehensive statewide system of care for the prevention, treatment, and recovery of children and adults with serious mental illnesses or substance use disorders.

Florida State Hospital (FSH) is a mental health treatment facility owned and operated by the State of Florida and is part of the Department of Children and Families. The department’s mission is to “work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.”

FLORIDA STATE HOSPITAL IS A TOBACCO FREE FACILITY.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

This is a highly responsible and professional position serving as a Government Operations Consultant I within Risk Management Services. The ideal candidate will be a collaborative team player who works seamlessly across all sections within the program office. This role requires the use of independent judgment, a proactive approach to responsibilities, and exceptional attention to detail. If you are driven, organized, and thrive in a fast-paced environment, we encourage you to apply.

Specific Duties and Responsibilities include:

• Conducts fact finding investigations as assigned by supervisor or higher authority of adverse or serious resident and employee incidents. Interview/interrogate all witnesses, suspects and victims involved in incidents in a timely manner. Interviews may take place on appropriate shifts and days of week. Collects supports data and evidence. Prepares factual written investigative reports of findings for upper level management review upon completion of the investigation. Routinely meets with personnel from Human Resources, Administration and Aging and Adult Services to discuss inquires of interest to the specific areas. Ensure continual confidentiality of employee and or resident information in accordance with agency policy, Florida Law, as well as Federal guidelines.
• Monitors an automated Hospital Risk Management incident tracking system of all resident incidents including the type, frequency, causes and outcomes. Monitors and analyzes resident and employee incidents to identify causes, adverse trends and makes recommendations for corrective measures in problem areas. Develops and makes recommendations for the development of policies and processes to prevent their recurrence and minimize their frequency.
• Responsible for the initiation and completion of the Agency for Healthcare Administration CODE 15 Reports (Adverse Incidents) pursuant to Florida Statute 395. Reports to the Department of Health all allegations of sexual misconduct against a licensed healthcare practitioner.
• Serves as a member or Risk Manager designee on various administrative and resident care related committees which include and is not limited to: Mortality Review, Infection Control, Pharmacy and Therapeutics, Resident and Employee Health and Safety Committee, Workplace Risk Assessment Team, Management Review Team and Disaster Team. Participates in licensure review and monitoring visits conducted at the facility by internal and external groups.
• Performs other related duties as required.

Knowledge, Skills and Abilities required for the position:

• Knowledge of interview and investigative techniques.
• Ability to communicate both in writing and orally.
• Ability to quickly make independent decisions.
• Ability to function in emergencies.
• Ability to plan, organize and prioritize assignments.
• Knowledge of management principles and practices.
• Knowledge of the methods of data collection and analysis.
• Ability to conduct fact-finding research and interviews and take statements.
• Ability to organize data into a logical format for presentation in reports, documents and other written materials.
• Ability to maintain strict confidentiality.

Minimum Qualifications:

• A bachelor's degree from a college or university and three years of professional experience in management, program planning, program research, program evaluation or administrative work.
• A master's degree from a college or university can substitute for one year of the required experience.
• Professional or nonprofessional experience as described above can substitute on a year-for-year basis for the required college education.

Preference will be given to applicants who have:

• Experience as a Hospital Investigator
• Experience in a Mental Healthcare setting
• Florida Certified Notary

Benefits of Working for the State of Florida:

• Health insurance
• Life insurance; $25,000 policy is free plus option to purchase additional life insurance
• Dental, vision and supplemental insurance
• Retirement plan options, including employer contributions
• (For more information, please click www.myfrs.com);
• Nine paid holidays and one Personal Holiday each year;
• Flexible Spending Accounts;
• Opportunities for career advancement
• Tuition waiver for public college courses

For a more complete list of benefits, visit www.mybenefits.myflorida.com

DCF EMPLOYMENT DISCLOSURES

US CITIZEN REQUIREMENTOnly US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire For more information, please visit the SSS website: http://www.sss.gov

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.