Job Description

Requisition No: 872934

Agency: Environmental Protection

Working Title: GOVERNMENT OPERATIONS CONSULTANT I - 37001707

Pay Plan: Career Service

Position Number: 37001707

Salary: $40,320.81 - $47,272.54, commensurate with experience

Posting Closing Date: 04/03/2026

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GOVERNMENT OPERATIONS CONSULTANT I

State of Florida

Department of Environmental Protection

This position is located in Tallahassee, FL

and Responsibilities:

The Division of Water Resource Management’s (DWRM) Executive Services Program is accepting applications for a full-time career service Government Operations Consultant I, position #37001707. This professional position coordinates and responds to regulatory public records requests and correspondence control items for DWRM. A description of specific job duties can be found below.

• Serves as a central point of contact for the Office of Public Services, Office of General Counsel, Office of Technology and Information Services, the regulatory divisions and districts for coordination of public records requests.
• Responsible for fulfilling public records requests for the regulatory divisions and districts, as determined. Monitors the public records requests shared mailbox and responds to inquiries. Corresponds with requestors, prepares invoices for records and creates/clarifies email search term requests.
• Conducts research, including researching the department’s electronic document management system and various other program databases to ensure all documentation has been collected in response to public records requests.
• Receives, tracks, coordinates and assigns public records requests to the appropriate unit, enters necessary data into Salesforce. Conducts any follow-up necessary to ensure timely responses. Prepares responses and/or sends records to the requestor.
• Responsible for tracking and coordinating all correspondence control items for DWRM and conducts any follow-up necessary to ensure timely responses.
• Coordinates work assignments with others as needed, to ensure appropriate follow-up, review or response to public records requests.
• Prepares monthly reports and statistics on public records requests.
• Performs other duties as assigned or requested.

This position plays a critical role in assisting the regulatory programs in fulfilling public records requests. The work of this position crosses multiple program areas and divisions, which supplies excellent cross training opportunities and exposure to different programs within DWRM and the department.

Required Knowledge, Skills, and Abilities:

Knowledge of administrative principles and practices; knowledge of office procedures and practices; ability to prepare reports from database; ability to use computers and related hardware; ability to conduct research and evaluate information; ability to understand and follow policy direction and rules applicable to public records requests; ability to deal with the public in a tactful and courteous manner; ability to work independently; ability to plan, organize and coordinate work assignments; ability to communicate effectively both verbally and in writing; ability to establish and maintain effective working relationships with others; ability to utilize problem-solving techniques; ability to travel.

Minimum Qualifications:

• Valid Driver’s License.
• At least five years of verifiable related experience in professional customer service-related positions. Post-secondary degrees may be used as an alternative for the required years of experience on a year-for-year basis. A credential evaluation report from an approved agency must be submitted along with all foreign degrees.

Position of Special Trust Requirement:

This position is designated as a Position of Special Trust in accordance with DEP Directive 422, Positions of Special Trust or Responsibility. Successful completion of background screening will be required for this position.

Preferred Qualifications:

• Skill in using the department’s electronic document management system.
• Knowledge of the department’s divisions, districts, offices and program areas.
• Skill in processing public records requests.
• Skill in providing excellent customer service.

Pay:

$40,320.81 - $47,272.54, commensurate with experience.

Our Organization and Mission:

The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida’s position as a world leader in protecting natural resources while growing the state’s economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.

Where You Will Work:

Tallahassee, Florida’s Capital City, lined with rolling hills, oak trees, and canopied roads combine old world charm with a modern pace of life. Home to two major universities as well as state government, Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Tuition waivers;
• Total Compensation Estimator Tool
• And more!

For a complete list of benefits, visit www.mybenefits.myflorida.com

Special Notes:

DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses:

HR_VeteransPreference@dep.state.fl.us

HR_Recruitment@FloridaDEP.gov

An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at (850) 245-2511. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.