Job Description

We are hiring for this position out of our Toronto, Vancouver, and Calgary offices. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.

Primarily responsible for the efficient coordination of timely and accurate responses to inquiries from various government agencies. Oversees all activities involved in the end-to-end process of government demand inquiries.

About the Qualifications:

• 1-2 years of professional work experience within a Financial Institution in Canada.
• Post secondary education.
• Working expereince with Microsoft Excel required.
• Ability to manage and analyze large volumes of requests and information.
• Ability to work independently but also as a team and cross-functionally.
• Adaptability and openness to navigating change.
• Strong organizational skills; attention to detail and accuracy.
• Sound knowledge and judgement around handling confidential, private, and sensitive customer data.
• Problem-solving and idea contributor.
• Excellent communication skills.

About the Day-to-Day:

• Intake of inquiries (by fax, email, and regular mail).
• Scanning of mail received in Vancouver office.
• Triaging of initial request and engaging appropriate internal business lines on searches.
• Conducting searches of processor portals to support demands relating to the Cards & Payments business line.
• Maintaining demand files/folders, Sharepoint portal, search log, and additional supporting resources as needed.
• Development and maintenance of relevant demand reporting.
• Responding to demands accurately and in a timely manner.
• Engaging with various internal and external stakeholders as needed.
• Providing recommendations and feedback on process improvement.

About us:

Peoples Group is a boutique financial institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.

Our culture here at Peoples Group is formed by our values: Trustworthy, Creative, Willing. We believe people don't choose a company to work for, they choose a company to join. We prioritize risk-based practices and procedures in order to remain risk intelligent and compliant. We value people, building relationships, and focusing on strengths; we execute with passion.

About the work environment:

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.

We offer:

• A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
• Competitive salaries, profit sharing, RRSP matching and benefits from day one.
• Generous paid time off to help achieve a healthy work-life balance.
• A strengths-based approach, ensuring we work together more effectively.
• A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

Compensation:

Peoples Group is pleased to offer employees a competitive annual salary plus a discretionary profit share opportunity. Salary for this position will vary between $55,000 and $65,000 per year depending on the knowledge, skills, abilities and experience that the chosen candidate possesses.

NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.

We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.