Job Description

Requisition No: 867481

Agency: Elder Affairs

Working Title: GOVERNMENT ANALYST II - 65000545

Pay Plan: Career Service

Position Number: 65000545

Salary: $4,215.39 MONTHLY

Posting Closing Date: 01/08/2026

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DEPARTMENT OF ELDER AFFAIRS

DIVISION OF ELDER OPPORTUNITIES

*****INTERNAL*****

AND RESPONSIBILITIES:

This highly independent position serves as the Volunteer Services Coordinator for the Florida Department of Elder Affairs (department), within the Bureau of Elder Rights and the Office of Volunteer & Community Service. Work is performed with considerable independence under the direction of the Elder Rights Bureau Chief and in support of the departments vision and mission. The Volunteer Services Coordination works in close collaboration with the Bureau Chief and all other Elder Rights staff members to achieve these goals.

PAY:

Salary will be $50,584.68, annually.

DUTIES AND RESPONSIBILITIES:

This highly independent position serves as the Volunteer Services Coordinator for the Florida Department of Elder Affairs (department), within the Bureau of Elder Rights and the Office of Volunteer & Community Service. Work is performed with considerable independence under the direction of the Elder Rights Bureau Chief and in support of the departments vision and mission. The Volunteer Services Coordination works in close collaboration with the Bureau Chief and all other Elder Rights staff members to achieve these goals.

Acting in the capacity of Volunteer Services Coordinator for the department, this position ensures appropriate screening, communication, recognition, evaluation, and remediation processes are in place for all volunteers. Manages volunteers, volunteer partner agencies, coordinates with internal and external volunteer programs, manages reports, and develops volunteer-related policies and procedures in coordination with other Department volunteer management professionals. Seek out community opportunities with civic, public, private, and organizational groups of any size to provide educational presentations to increase community awareness of how volunteerism contributes and benefits the community, and on the types of volunteer opportunities that are available.

Plans and facilitates retention activities designed to continually support and engage the existing volunteer base. Utilizes designated evaluation tools, surveys, and conducts regular volunteer competency reviews to assess each volunteer’s ability to appropriately provide services and demonstrate/abide by program guidelines and expectations. Works in collaboration with the Elder Rights Bureau Chief to monitor volunteer status (i.e., active vs. inactive, background checks, assignments, etc.).

The Volunteer Services Coordinator acts as the first point of contact for all volunteers and volunteer concerns. Maintains volunteer data in the volunteer directory and works with local partners/Program Coordinators to ensure that volunteer data listed in those systems is up-to-date and accurate, and that volunteer assignments meet local program needs. Processes and maintains all new volunteer applications, volunteer screening guides, coordinates background clearances, training rosters, volunteer status changes, develops and manages all volunteer correspondence, volunteer appointments, and volunteer resignations. Works in collaboration with the Elder Rights Bureau Chief to ensure proper training and onboarding protocols for all volunteers. Researches, develops, and improves upon volunteer management processes. Researches and identifies methods to improve support of the volunteer counselor workforce.

Works in collaboration with the Bureau Chief to coordinate and plan for volunteer meetings, including quarterly meetings, statewide volunteer training meetings, and other events as assigned.

Specific responsibilities include:

• Works closely with the Elder Rights Bureau Chief and leadership to promote and coordinate volunteer events, including training and outreach, to promote and support department volunteer program publicity and recruitment goals.
• Responsible for publicizing the volunteer programs, in coordination with the department's Communications Office, to inform appropriate groups and citizens in their community about services and volunteer opportunities.

• Identifying and maintaining a working knowledge of available community volunteer resources to meet the individual needs of each senior and ensuring the connection of seniors and caregivers to relevant community resources and support offered by volunteer programs statewide.
• Preparing correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications.
• Building and maintaining relationships with respect, trust, sensitivity, and confidentiality with customers, coworkers, and community stakeholders and partners.
• Participating in strategic planning and quality improvement processes.
• Actively participating in ongoing cross-program training and team meetings.
• Perform special assignments and other related duties as needed within the Office of Volunteer and Community Services and Bureau of Elder Rights.

Performs other duties as assigned by the Elder Rights Bureau Chief and the Division Director.

KNOWLEDGE, SKILLS, AND ABILITIES:

Possess strong written and oral communication skills, required for public speaking and report writing, uses correct grammar, punctuation, and spelling. Is detail oriented and able to enter data accurately into a computerized system. Able to navigate multiple computer screens, applications, and online research engines. Basic proficiency in Microsoft Windows Operating environments and Office Suite products to include Word, Excel, Outlook, PowerPoint, OneDrive, and SharePoint.

THE BENEFITS OF WORKING FOR THE STATE OF FLORIDA:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including:

• State Group Health Insurance Coverage;
• $25,000 Life Insurance Policy (100% paid by employer);
• Dental, vision, and other supplemental insurance options available;
• Annual and Sick Leave benefits,
• 10 paid holidays each year;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts; and
• Tuition waivers to attend State of Florida community colleges, colleges, and universities!

For a more complete list of benefits, click https://www.mybenefits.myflorida.com/.

OUR ORGANIZATION AND MISSION:

The Department is dedicated to promoting the well-being, safety, and independence of Florida's seniors, their families, and caregivers. Its vision is for all Floridians to live well and age well.

SPECIAL NOTE:

Candidate Profile (application) must be complete in its entirety.

• Include supervisor names and phone numbers of all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment for 3 months or more MUST be addressed on application.
• Experience, education, training, knowledge, skills, and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• Periods of employment should be entered with the most recent/current listed first.
• If you are a retiree of the Florida Retirement System (FRS), please contact the FRS to determine if your current benefits may be affected if you are reemployed with the State of Florida in an FRS-covered position. Your current retirement benefits may be canceled, suspended, or deemed invalid depending upon the date of your retirement.
• If claiming Veteran’s Preference, candidates MUST attach supporting documentation (DD214).
• If claiming Right to First Interview, candidates MUST attach a copy of your official layoff letter when applying.
• All documentation is due by the close of the vacancy announcement.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

BACKGROUND CHECKS:

Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION:

Applicants should apply on-line via the People First Website https://peoplefirst.myflorida.com by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.

If you have problems applying on-line, call the People First Service Center at 1-877-562-7287 Paper applications will not be accepted by the agency.

The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at http://silver.employflorida.com, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."

The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’s I-9 Form to confirm work eligibility.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.