Governance Manager, 1LOD Oversight (Retail Consumer & Fleet)

About Us

At Mercedes-Benz Cars, we’re passionate about what we do. Whether we’re exploring ways to make motoring more sustainable, or pushing the boundaries of technology, innovation underpins everything we do.

We’re ambitious, future-focused and committed to shaping the future of electric mobility with digital solutions that deliver best-in-class customer experiences.

Our culture is built on inclusivity, respect and equal opportunities. We recognise that our diverse backgrounds, beliefs and experiences shape who we are, what we do and how we do it.

It’s an exciting time to join us, why not be part of the journey?

How you’ll play your part

We’re looking for someone highly motivated and proactive, who expertly understands Consumer Duty, and brings experience in governance, oversight or conduct risk environments, with the drive to continuously improve and challenge the status quo.

In this role, you’ll ensure MBUK consistently delivers on its Regulatory Outsourcing commitments to MBFS by governing, quality controlling and continuously improving First Line of Defence (1LOD) oversight, MI and outcomes taking all reasonable steps to protect customers from foreseeable harm. You’ll be proactively identifying risks and strengthening delivery to protect customers and exceed 2LOD expectations.

You’ll bring strong governance judgement, analytical capability and confidence operating within an outsourced model, with the ability to challenge and enhance delivery, and represent MBUK with credibility in MBFS governance forums.

What you’ll do:

· Prepare high-quality Consumer Duty review presentations by analysing post-sale data, identifying trends and risks, and shaping evidence-based challenge to support Retail Sales Mana

· Own governance of outsourced Retail Oversight delivery, ensuring MBUK consistently meets or exceeds Regulatory Outsourcing SLAs with MBFSger delivery

· Govern and continuously improve oversight frameworks, ensuring alignment with regulatory standards and operational effectiveness

· Own and evolve Management Information, turning data into clear insight on post-sale outcomes, emerging risks, and stakeholder reporting

What you’ll bring:

· Experience within first-line governance, oversight, conduct risk or outsourced delivery environments

· Strong analytical capability, turning post-sale data into insights and identifying key trends or risks

· Detail-focused, ensuring high-quality Consumer Duty reviews, MI and governance outputs

· Able to shape agendas, challenge constructively and strengthen stakeholder delivery

· Skilled at translating complex data into clear, actionable insight for senior audiences

· Influential collaborator, driving outcomes without direct authority

· Clear, confident communicator with credibility at senior level and a strong “doing the right thing” mindset

At Mercedes-Benz, we sustain ethical standards in accordance with Mercedes-Benz AG Policies & the Company's Compliance Guidelines & policies including Anti-Bribery & all relevant competition laws; act with integrity, due care & skill in our customers’ best interests & abide by any other individual conduct rule required by the Financial Conduct Authority.

What’s in it for you

As well as the opportunity to work in a dynamic environment, with a great team and culture, we’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you. We are pleased to be able to offer a hybrid working approach – achieving a great balance between remote and office working.

We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental health First Aiders, as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.

What’s next?

Once you click apply, we’ll take you through to the Mercedes-Benz Group careers portal – this is our parent company site, so don’t worry, you’re in safe hands. Here, you’ll find a short application form to complete.

Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options.

Due to UK legislation, we need to let you know that we can only accept applications from those with the right to work in the UK.

Managing your data

We care about your personal data. The UK General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.

Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.

Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as careers@mercedes-benz.com for further information.

If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group at the following address: HPC W079 70546 Stuttgart , data.protection@mercedes-benz.com