Job Description

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$115,440 - $173,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Governance & Control

The Governance and Control Senior Manager is accountable for ensuring the channel is meeting its compliance obligations to a number of internal and external stakeholders including Interac, Visa, MasterCard, TRMIS, Strategic Sourcing, OFSFI, Quarterly Sarbanes Oxley, Global AML, SAS 70 Reviews, Business continuity planning, and Risk self-assessments. This position will take a leadership role in identifying operational risks and ensuring the appropriate controls are introduced and followed to ensure risks are well communicated, understood and mitigated where possible. This role will be accountable for channel compliance to external regulatory agencies.

Depth & Scope:

• Develops an Operational Risk Oversight model for the ATM channel which consolidates known risks, documents existing controls and fits within the overall Direct Channels/TDBFG risk framework

• Participates within all external audits (Interac, Visa PCI, MasterCard), tracking of non-compliant items with development of action plans to address any gaps

• Ensures ATM Channel remains compliant to current Accessibility standards - provides input into the evolution of existing standards

• Represents channel through participation in information security Risk oversight model (TRMIS)

• Remains current on changes and trends to internal/external operational risks that would impact the channels risk profile

• Remains current on external regulatory changes and understands impact to ATM channel operational environment

• Accountable for the development and execution of the ATM Channels BCM Plan including Pandemic Planning

• Accountable for the assessment of vendor BCM plans to ensure risks are understood and mitigated

• Works with internal audit in the completion of operational audits with the channels including tracking and mitigation of any findings

• Liaises on a regular basis with various internal risk based departments to ensure all Regulatory and Operational requirements are understood and met

• Develops and maintains relationships with external organizations that create the ATMs channels regulatory environment

• Monitors fraud trends within the channel and works with ATM operations to mitigate

• Accountable for the delivery of all risk based reporting in support of the channel

• Primary relationship owner for Operational/Regulatory Risk, Audit, Direct Channels Risk/Compliance oversight and External Agencies that audit our controls against their standards

• Develops and maintains an operating budget, ensuring adherence to budget, and taking corrective action as necessary

• Provides input and assistance to senior management in developing budget and ensures adherence to assigned budgetary factors

• Utilizes and follows Compliance/Risk control programs

• Works with business partners to minimize/eliminate the number of non-compliant items

• Supports and assists with the implementation of company policies, procedures and practices

• Participates on cross-functional project teams and task groups, including those in support of conversion activities

• Takes ownership of and contributes to the ongoing improvement of the Customer experience

• Has a high degree of business acumen in terms of analyzing and understanding business decisions, highly motivated to achieve results, and a commitment to operational and service excellence

• Manages a high performing team in the delivery of accountabilities

• Encourages team to achieve common goals and objectives through effective leadership of people and creates an open, diverse and supportive work environment; acts as a role model

• Develops a team of high quality resources by participating in selection of team members and assessment of performance

• Administers employees in compliance with all human resource policies, procedures and guidelines of conduct

• Successfully completes all required online training and ensures staff completes all required online training

Education & Experience:

• Undergraduate degree in a business related discipline is required

• 10+ years of related experience

• Risk professional with previous experience within an operations and/or technology environment

• Strong interpersonal skills with the ability to lead in a team environment

• Strong problem solving skills with ability to identify problems, recommend solutions and present recommended approach

• Previous exposure to Operational Risk, Compliance and/or Audit

• Strong negotiation skills

• Solid understanding of Project Management methodology

• Excellent verbal and written communication skills

• Ability to prioritize and meet tight timelines

• Team player who takes initiative to accomplish department objectives

• Works with minimal supervision and meets demanding turnaround times

• High proficiency in Microsoft Applications (PowerPoint, Excel, Word)

• Well organized, detailed individual with the ability to multi task in a fast paced environment with deadlines

Preferred Qualifications

• Technology and security risk management experience

• Lead highly skilled 1B Risk practitioners to support the management of business and technology / cyber risk in compliance with Regulatory requirements

• Provide oversight and governance over On-Going Supervisory and Inquiry activities to meet Regulatory commitments

• Scope and gather evidence for responses to requests for information, meetings, clarification, observations and oversight (escalation and report support)

• Engage key stakeholders and subject matter experts to collect artifacts and evidence needed to respond to request items

• Provide business, technology and cyber security risk leadership and support pertinent to the Regulatory landscape to technology and business partners

• Ensure the team provides technical expertise and consultation to partners on a broad range of Technology Controls / Information Security programs / policies / standards and incidents for own specialized discipline / practice area

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional

• International Travel – Never

• Performing sedentary work – Continuous

• Performing multiple tasks – Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds – Occasional

• Sitting – Continuous

• Standing – Occasional

• Walking – Occasional

• Moving safely in confined spaces – Occasional

• Lifting/Carrying (under 25 lbs.) – Occasional

• Lifting/Carrying (over 25 lbs.) – Never

• Squatting – Occasional

• Bending – Occasional

• Kneeling – Never

• Crawling – Never

• Climbing – Never

• Reaching overhead – Never

• Reaching forward – Occasional

• Pushing – Never

• Pulling – Never

• Twisting – Never

• Concentrating for long periods of time – Continuous

• Applying common sense to deal with problems involving standardized situations – Continuous

• Reading, writing and comprehending instructions – Continuous

• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.