Minimum qualifications:

• Bachelor's degree in Human Resource, Business or a related field, or equivalent practical experience.
• 5 years of experience with Human Resources Operations within the Latin America (LATAM) region.
• Experience in working with C-level executives and cross-functionally across all levels of management.
• Ability to communicate in English and Spanish fluently to support client relationship management in this region.

Preferred qualifications:

• Master's degree or a related advanced degree.
• Experience in Human Resources Operations.
• Experience in managing Human Resource (HR) supplier’s performance.
• Experience in designing and implementing HR processes including tools and systems.
• Excellent collaboration skills with the ability to manage escalations.

About the job

People Operations works to revolutionize human resources the same way that Google has revolutionized search. We are helping to find, grow and keep the remarkable assemblage of talent who are our Googlers. We are the team at Google that delivers extraordinary, hire-to-retire experiences for Googlers in the moments that matter most. We deliver end-to-end global HR processes (with regional nuance where needed) that are personalized and delightful for millions of applicants and 175k+ Googlers. Made up of equal parts HR professionals, former consultants, and analysts, we're the advocates of Google's culture and values, partnering with our business leaders to help them build their organisations and make sure all people's decisions are based on data.

As Google grows, so do the operational complexities, compliance risks, and cultural nuances that are unique to the markets, sites, countries, and regions where Googlers work. To address these complexities, our HR teams offer a structured, location-based approach for delivering HR support.

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.

Responsibilities

• Deliver operational excellence within service lines in Canada and Latin America (LATAM), driving service delivery, service planning, ensuring Service Level Agreement (SLAs) are met and activities follow process timeliness and accuracy goals across all service areas through improvement of operational excellence.
• Serve as a liaison between stakeholder teams and the wider Google Store Checkout (GXO) organization.
• Lead GXO operations execution for initiatives and programs, implementing service delivery improvements and managing process or scope changes, including extended workforce.
• Collaborate across GXO regions and with Google Employee Experience/Preboot Execution Environment (GX/PXE) to standardize work and develop system expertise for troubleshooting and infrastructure consultation.
• Advocate user experiences and provide feedback for enhanced operational efficiency.