Minimum qualifications:

• Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
• 8 years of experience managing cross-functional technical teams, stakeholders, and external deployment partners.
• Experience programming in one or more of the following: Java, Python, Go, C++, or similar programming languages.
• Experience with cloud computing, IT systems integration, and deploying enterprise SaaS solutions (specifically Google Workspace).

Preferred qualifications:

• Professional certification in Google Workspace Administration or Google Cloud.
• Good understanding of the Workspace or equivalent products and a clear, business-oriented grasp of its principles and potential. Demonstrated ability to communicate complex technical concepts as business value and ROI to executive stakeholders.
• Demonstrated record in implementing large-scale cloud or software projects in corporate environments.
• Excellent communication and presentation skills, with the ability to clearly explain technical tradeoffs to both executive stakeholders and engineering teams.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Delivery Manager in Google Cloud’s Professional Services organization, you will lead a team of technical consultants and Cloud engineers providing consulting services to enterprise organizations adopting Google Workspace and associated solutions. You will directly manage client engagements for your team, interfacing with executive client and internal stakeholders to ensure services are delivered to schedule, to margin goals, and with positive customer feedback. You will also provide leadership on scoping potential services and developing a business roadmap for professional services offerings, ensuring alignment with Sales and Product priorities.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Manage the end-to-end delivery and technical strategy for Google Workspace deployments, ensuring architectural alignment and smooth data migrations from legacy systems. Act as the central interface, coordinating complex technical requirements between customers, internal cross-functional teams, and external system integrators.
• Define project scope, establish baselines, and manage schedules while identifying and mitigating risks to successfully deliver projects on time and within budget. Conduct regular service reviews, monitor Service Level Agreement (SLA), and track quality metrics to ensure optimal service delivery and customer satisfaction.
• Guide customers through technical change management and user adoption strategies to maximize the value of their Google Workspace investment.
• Consult clients on best practices, security protocols, and the rollout of new Workspace features, including Generative AI integrations.
• Provide technical implementation support in customer environments, including guidance on implementation feasibility of cross-product integrations.