Job Description

Level: Experienced
Job Location: S Orange Blossom Trail Headquarters - Orlando, FL 32809
Position Type: Full TimeEducation
Level: 4 Year Degree
Job Shift: Any
Job Category: Admin - ClericalSUMMARY
The Goodwill Connects Specialist is responsible for the delivery of community navigation and support services for individuals experiencing barriers to employment, housing, food security, and other basic needs. This role manages the intake, service coordination, referral tracking, and follow-up process to ensure participants are connected to effective, personalized resources. The Specialist also leads outreach initiatives, maintains strategic community partnerships, and contributes to public education and engagement efforts. The role includes performance monitoring and outcomes reporting in alignment with program goals.
ESSENTIAL FUNCTIONS/DUTIES
1. Responsible for managing participant intake and assessments to identify barriers and determine customized service and resource plans.
2. Coordinates service linkages by initiating referrals to employment programs, community agencies, and social service providers based on individual goals and assessments.
3. Monitors service engagement through regular follow-up to confirm access, troubleshoot barriers, and ensure continuity of care.
4. Supports development and distribution of program outreach materials and public education campaigns to increase community awareness of available services.
5. Leads community outreach and partnership development efforts, including representing Goodwill Connects at events and coordinating with agency partners to expand referral networks.
6. Promotes client self-advocacy and empowerment by coaching participants to take an active role in service decisions and goal setting.
7. Oversees accurate documentation and data tracking related to participant services,
engagement outcomes, and referral success rates.
8. Responsible for developing reports summarizing program activities, participant outcomes, service gaps, and recommendations for improvement.
Additional Functions and Duties:
9. Collaborates with internal departments and cross-functional teams to ensure integrated service delivery and eliminate barriers across organizational lines.
10. Responsible for maintaining and updating the resource directory to ensure all service referrals are relevant, current, and appropriate to participant needs.
11. Identifies trends and service gaps and provides feedback to leadership to support continuous improvement in program delivery.
12. Performs other duties as assigned by the Director of Community Employment and Training to support strategic departmental goals.

QualificationsQUALIFICATIONS/COMPETENCIES
The list below represents the knowledge, skill, and/or ability utilized while performing this job.
1. Knowledge of community-based services, public assistance programs, and local support networks.
2. Demonstrated ability to manage sensitive information and serve diverse populations with empathy and professionalism.
3. Strong verbal and written communication skills, including public speaking, presentation, and documentation abilities.
4. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and case documentation systems.
5. Experience in outreach, relationship building, and interagency collaboration.
6. Ability to work independently while managing multiple tasks and maintaining organized records.
Education and/or

Experience:
Bachelor’s degree in Social Work, Sociology, Anthropology, Community Health, Psychology, Public Health, or a related field required, or completion expected within six (6) months.
Minimum of 1–2 years of experience in social services, case coordination, or community outreach is desirable.
Math Ability: Level 2: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Computer Skills:
To perform this job successfully, an individual should have intermediate knowledge of MS Word, Excel, Outlook and PowerPoint.

Supervisory Responsibilities: This position has no supervisory responsibilities.
Purchasing Authority: No Purchasing Authority
SPECIAL CONDITIONS OF EMPLOYMENT
(e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check)
Physical and Environmental Requirements:
1. Regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
2. Vision abilities required by this job include: close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
3. Sitting and standing for long periods of time.
4. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic). Ability to hear normal sounds.
5. Ability and the means to travel independently from site to site.
6. Ability to speak in a manner that can be understood.
Language Ability: Level 3: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups.
Reasoning Ability: Level 3: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
License and Certifications:
Valid Florida Driver’s License with an insurable driving record and current private auto insurance policy.