Who are we

At Blackbaud, we empower the people and institutions changing the world—accelerating human progress and building a future where resources move at the speed of need. Our mission is to provide cloud software, services,expertise, and data intelligence that empower and connect people to drive impact for social good, and our vision is to power an Ecosystem of Good® that builds a better world

What we are looking for

We are seeking a Gong Administrator to manage the security, configuration, integrations, and operational health of Gong across the organization. This role owns User Management, company-level settings, and CRM integration management (e.g., Salesforce integration), and serves as the escalation point for platform changes that require elevated privileges. You will partner withCustomerSuccessOperationsteamwho drive reporting, enablement, and business use cases, while ensuring changes follow security guardrails and governance.

Job Title

Gong Administrator (Business System Analyst– Staff A)

Location

Hyderabad, India (Hybrid/Onsite—per business requirement)

Work timing

1PM IST to 10PM IST(Oras per business requirement)

Key Responsibilities

• Own and administerOrganizational-level Gong configuration, including platform governance, security controls, and standards for consistent usage.

• Define andmaintainan ownership/RACI model for Gong administration between IT and CS Ops toeliminateambiguity and ensure smooth onboarding and support.

• Own Gong user lifecycle management (provisioning/deprovisioning, role assignment, access reviews, and least-privilege access).

• Provide key data insights and reporting to stakeholders, reviewing and analyzing trends

• Deliverend-to-end CRM integration (setup, authentication, permissions alignment, ongoing maintenance), including the Gong integration user model and access controlsrequiredfor CRM data ingestion/export.

• Troubleshoot integration issues and manage coordination with internal CRM admins and Gong Support as needed.

• Ability to collaborate with cross functional teamdeliveroutcomes within the agreed OLA/SLA.

• Support new user onboarding with training, access management, permissionsets.

• Data capture, protection, and privacy-related configuration in Gong in partnership with security/compliance (asrequired).

• Ensure administration actions follow internal security guardrails—especially forsettings that affect user access and system configuration.

• SupportUser/training issues resolved via guidance and internal enablement materials

• Maintain internal support documentation/FAQ and standard operating procedures for consistent support outcomes.

• Partner with business stakeholders to implement platform changes that enable reporting, scorecards, exports, and business workflows—while keeping configuration changes controlled and auditable.

• Help distinguish “real platform bugs” vs business/reporting requests and guide teams to the right resolution path.

RequiredQualifications

• 3+yearsof experience administering Gong(thatincludeaccess controls, permissions, and configuration governance).

• Bachelor’s degree in computer science, InformationSystemsor related field.

• Experience withIT systems administration /business systems support, with ownership of SaaS tools in a controlled enterprise environment.

• Familiarity with Gong learning resources / structured training plans used to build adminexpertise(self-serve learning + internal enablement).

• Experienceoperatingunder a shared ownership model where IT owns high-risk admin controls and business teams own enablement/reporting strategy.

• Proven

• Experience managing or supporting CRM integrations (Salesforce preferred), including understanding of integration users, permission models, and troubleshooting.

• Strong documentation, stakeholder communication, and structured problem-solving skills (SOPs, runbooks, ticket triage).