Job Description

As a Golf Shop Retail Associate, you will be responsible for the overall guest experience. This position is a guest relations / customer service role responsible for greeting and checking in in golf course guest, assisting with pro shop retail sales, and serving as a go-to resource golf and resort guests.

ESSENTIAL JOB FUNCTIONS

• Accurately operate Point-of-Sale system activities including, but not limited to cash, credit, and gift card transactions, 3rd party voucher acceptance, resort account charges, golf course check-in procedures, and retail sales
• Accurately book and manage tee times for in-person and over-the-phone guest
• Effectively utilize golf course web-based tools for course activities
• Utilize web-based applications, such as Fare Harbor, to manage online bookings, payment, and check-in procedures
• Maintain and/or Develop a basic understanding of golf terms
• Communicate effectively and cooperatively with resort team members (sales, food and beverage, guest services)
• Display a positive, friendly, outgoing attitude that welcomes guest
• Maintain a professional attitude and appearance (golf attire), striving for complete customer satisfaction
• Exemplify world-class guest services providing excellent customer service and being attentive to guest needs ensuring guest satisfaction
• Maintain calm guest-centric demeanor during stressful and busy periods
• Maximize every sales opportunity by cross selling profitable products
• Assist merchandising team to ensure inventory merchandise inventory is stocked and retail sales floor is neat and orderly
• Assist merchandising team with keeping stock rooms neat and orderly according to defined standards
• Maintain an even level of performance
• Develop working product knowledge
• Other duties as assigned

Requirements

GENERAL QUALIFICATIONS: EXPERIENCE, KNOWLEDGE, SKILLS

• Demonstrate willingness to perform essential job functions
• Flexibility to work a varied schedule
• Sales experience, preferably retail
• Guest services experience
• Golf experience not necessary, willingness to learn basic lingo is essential
• Comfortable working with computer-based tools and applications
• Enjoy engaging with guest
• Outgoing and positive attitude
• Strong interpersonal communication skills and an understanding of social norms and boundaries