ESSENTIAL JOB OVERVIEW
1. Greet customers when they enter the Golf Shop, and offer assistance in locating merchandise, and respond to questions regarding merchandise.
2. Display merchandise in a neat, eye-appealing manner.
3. Restock items as necessary, check expiration dates, and discard expired items.
4. Keep the storeroom neat and clean.
5. Complete customer purchases, process all payment types, and process returns, refunds, and exchanges.
6. Verify customer identification as required.
7. Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified.
8. Follow checklist for opening and closing Golf Shop.
9. Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage.
10. Count and verify merchandise orders upon receipt and document any shortages.
11. Place orders for store merchandise and approve invoices, including communicating with manager/supervisor as needed.
12. Responsible for implementing and maintaining excellent service to achieve guest satisfaction.
13. Incorporates safe work practices in job performance.
14. Regular and reliable attendance.
15. Performs other duties as required.
16. Book tee times for guests and members using tee sheet software.
17. Ensuring accurate tracking of golf rounds played on a daily basis.
18. Must have valid driver’s license with clean driving record.
19. Passing the MVR is mandatory (no accidents or tickets for the past three years).
20. Ability to work flexible hours
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.
Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.
At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.
