Job Description

SUMMARY

The Golf Shop Attendant plays a key role in assisting in the daily golf operation including tee time management, staff performance, event promotion and management, merchandising operation and junior golf program. As a key member of the golf operation, the Golf Shop Attendant will assist in being responsible for results in the day to day golf club operations, member/guest and staff experience.

STANDARD SPECIFICATIONS:

PGA Member (preferred) with experience in all areas of private golf clubs of this caliber.

WHAT YOU GET TO DO:

• Promote the game of golf at the club and in the community.
• Spread enthusiasm and good will among employees, members and guests.
• Tactfully enforce club policies and maintain standard operating procedures.
• Assist in training quality staff in the golf operation.
• Promote the tournament and activities calendar including club, lodge and outside events which promote the game, the club and the resort.
• Work closely with the Head and Assistant Professional to strive for excellence in the golf operation.
• Assist in organizing, promoting and conducting golf clinics for all players.
• Assist Head and Assistant Professional in the Junior Program.
• Assist in supervising the golf staff including:

1. Players Services Personnel
2. Coordinates and arranges games for players.

• Maintain an attractive golf shop and works to achieve merchandising profitability with superior service:

1. Ordering receiving, pricing, and displaying
2. Selling and inventory control
3. Merchandise returns

• Follow daily procedures:

1. Opening, closing procedure
2. Reservations
3. Arranging games and starting players and controlling pace of play
4. Record keeping

• Maintain golf shop supplies, (scorecards, tees, pencils, markers, etc.).
• Maintain thorough understanding of overall club operations.
• Dress appropriately and present a positive and professional image towards the membership and in the community.
• Anticipate duties as they need to be done.
• Make good use of idle time (projects, clean golf shop, tournament prep, etc.).
• Work well with others and motivate staff.
• Require minimal supervision from Head Golf Professional.
• Willing to learn new skills and take on new challenges and propose innovative ideas to improve operations.
• All other duties as assigned.

Requirements

WHAT YOU NEED TO BE SUCCESSFUL:

• 2 years experience in private golf club operations.
• Prior completion of all Level I PGA training.
• Clear and concise communication skills coupled with the ability to follow through timely.
• Event promotion and management skills coupled with demonstrated team building experience.
• Excellent personnel and time management skills.
• Teaching and club fitting knowledge.
• Strong MSOffice software capability.
• Experience using POS systems.
• Experience using on-line reservations systems.
• Bachelor’s Degree in Business Management or comparable is desirable.