Job Description

Job Location: The Club at Twin Lakes - Allentown, PA 18104Golf Shop Associate
Part-Time Seasonal | Weekday and Weekend Shifts
The Club at Twin Lakes is seeking a dependable, customer-focused individual to join our team as a Golf Shop Associate. This position is responsible for assisting with the day-to-day operation of the Golf Pro Shop while providing excellent service to members, guests, and the public.
The Golf Shop Associate reports to the General Manager of Golf and the Assistant Director of Golf Operations.
Position Type: Part-Time, Seasonal
Required Availability: Minimum of three shifts per week
Schedule: Weekdays, weekends, mornings, evenings, opening shifts, and closing shifts
This is a seasonal position; however, our golf season continues until winter weather and consistent frost prevent play.
Candidates must be available to work a minimum of three shifts per week, including a combination of weekday and weekend shifts. Flexible availability is required for morning opening shifts, daytime hours, evenings, and closing shifts.
Team Member Benefits
- Golfing privileges, subject to course availability and company policies
- Team member meal discount
- Other supplemental team member benefits

QualificationsPosition

Qualifications
The ideal candidate should:
- Have previous retail, customer-service, or point-of-sale experience
- Be at least 18 years of age
- RAMP certification is preferred.
- Possess a basic knowledge and understanding of the game of golf
- This position offers an excellent opportunity to gain experience in golf operations, retail sales, hospitality, and customer service.
- Deliver professional and friendly customer service
- Have excellent organizational and communication skills
- Be comfortable working flexible hours, including evenings and weekends
- Be dependable, punctual, and self-motivated
- Show initiative and attention to detail
- Be able to work independently and as part of a team
- Maintain a professional appearance appropriate for a high-level golf facility
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
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- Essential Job Functions
- Responsibilities include, but are not limited to:
- Opening and closing the Golf Pro Shop
- Greeting members, guests, and the public in a friendly and professional manner
- Answering telephone calls and responding to or directing customer inquiries
- Checking in golfers and assisting with tee-time reservations
- Entering sales and payment transactions into the point-of-sale system
- Registering golfers for leagues, tournaments, outings, and special events
- Assisting customers with golf merchandise and Pro Shop purchases
- Communicating with starters, rangers, cart staff, and golf management
- Maintaining a clean, organized, and welcoming Golf Shop
- Restocking merchandise, supplies, snacks, and beverages as needed
- Completing daily cleaning and general maintenance of the Golf Shop
- Following all facility policies, procedures, and professional dress-code standards
- Performing other duties as assigned by management