Job Description

Job Summary

The Crystal Mountain Golf Services Internship program will help provide learning experiences in all aspects of golf, including an understanding of the working relationship between the Golf Course Maintenance & Golf Operations teams.

Crystal Mountain’s unique internship program will coach you in daily golf operations while focusing on learning exceptional customer service. Throughout the internship you will acquire knowledge of departmental functions, golf operations, and scheduling from the Director of Golf, Head Golf Professional, and Assistant Professionals.

Job Duties and Responsibilities

• Gain knowledge and experience about the organization and administration of tournaments. (PGA of Michigan and United States Golf Association sponsored events)
• Coordinate with volunteer members prior to and throughout events.
• Help with and learn the process of annual memberships, including processing new applications, reinstatements and renewals.
• Respond to inquiries regarding handicap record information and handicap procedures.
• Additional administrative responsibilities.

Job Overview:

• Help execute Michigan Women’s Open, member events, outing and golf group preparations.
• Learn from an experienced staff with combined over 60 years in the golf industry.
• Uniforms provided.
• Experience Junior golf program organization, development & implementation.

Pro-Shop Daily Operations:

• Perform POS and Tee-Sheet daily work.
• Monitor Cart Fleet Management, pace of play, and course traffic effectively by GPS.
• Coordinate and organize golf department calls, correspondence, outing and event details, and guest contacts/questions.
• Support golf department with daily tasks including but not limited to clerical support such as: copying, faxing, typing documents and correspondence as needed.
• Maintain exceptional guest service.
• Maintain and order necessary department office supplies, marketing materials and retail product requests.
• Maintain departmental calendars to keep track of appointments and meetings.

Job Specifications

Competencies:

• Previous Golf industry experience is preferred.
• Strong proficiency in MS Office (Outlook, Word, Excel, Power Point. Adaptable to learning new and customized software programs)
• Dedicated to exceeding service standards and providing services and standards to the highest caliber.
• Highly organized, able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Adept at working in a fast-paced environment.
• Clear and concise verbal communication skills.
• Must be able to abide by the company appearance standards and compliance with the designated uniform.
• Dependable and meets goals.
• Exemplifies professional conduct and adherence to company Core Values.

Education

• Must be currently enrolled in a field related educational program.
• Internship program requirements will need to be presented prior to internship approval.

Physical & Other Requirements:

• Ability to lift up to 30 lbs.
• Ability to work on ones feet for majority of workday.
• The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.
• Must be able to work variable shifts, weekends, holidays, and special events as needed.
• Non-smoking candidates preferred.

Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2026 Silver Level Veteran Friendly Employer.

Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.