Job Description

We are looking for someone who truly enjoys the golf industry. If you get energized and motivated about supporting your team and driving production, this may be the job for you! If you describe yourself as a detail-oriented leader with a desire to help your team succeed, we want to hear from you!

As a Golf Retail employee, you will support daily operations of the golf pro shop within our Golf Division. This role focuses on delivering excellent customer service to golfers, members, and guests while assisting with retail sales, merchandising, and shop organization. The ideal candidate enjoys working in a hospitality-focused retail environment and understands the importance of professionalism and presentation in a golf setting.

Responsibilities

• Greet golfers, members, and guests in a courteous and professional manner
• Assist customers with merchandise selection, sizing, and product knowledge
• Operate the point-of-sale (POS) system and accurately process sales transactions
• Maintain a clean, organized, and well-stocked pro shop
• Assist with merchandising displays, inventory restocking, and pricing
• Answer questions regarding golf course policies, tee times, events, and merchandise
• Support tournament days, outings, and special events as needed
• Handle returns, exchanges, and basic customer service issues professionally
• Communicate inventory needs or customer feedback to supervisors
• Represent the company and golf facility positively at all times
• Excellent customer service skills and abilities.
• Basic understanding of retail operations and golf operations.
• Schedule tee times for Members and Guests.
• Sets up advertising displays or arranges merchandise on counters or tables to promote sales.
• Stamps, marks, or tags price on merchandise.
• Obtains merchandise requested by customer or receives merchandise selected by customer.
• Answers customer's questions concerning location, price, and use of merchandise.
• Accepts payment and makes change.
• Wraps or bags merchandise for customers.
• Removes and records amount of cash in register at end of shift.
• Calculates sales discount to determine price.
• Assist with cart duties – Not limited.
• Serve food and beverage items to Guests.
• Ensuring uncompromising levels of cleanliness as well as protecting the assets of the property.
• Communicate need of supplies to the Head Golf Pro.
• Performing other tasks as assigned

Requirements

• High school diploma or equivalent preferred
• Ability to work in a customer-facing retail environment
• Strong communication and interpersonal skills
• Attention to detail and accuracy in transactions and merchandising
• Ability to stand for extended periods and perform light lifting
• Willingness to work flexible hours, including weekends, early mornings, and holidays
• Reliable attendance and professional appearance
• Must be proficient with the Microsoft Office Suite
• Flexibility and willingness to adapt in a fast paced and ever-changing environment

Preferred Skills & Experience:

• Previous retail, customer service, or hospitality experience
• Experience working in a golf pro shop, country club, or resort environment
• Familiarity with POS systems and cash handling
• Interest or background in golf or sporting goods
• Bilingual (English/Spanish) communication skills
• Strong organizational and merchandising skills
• Enthusiasm for delivering a high-quality guest experience
• Interest in growth opportunities within golf operations or retail management

Benefits

The well-being of our team members is important to us, and we want to ensure that you feel supported in your growth. Benefits are offered to all full-time employees (30+ hours) and include the following:

• Medical, Dental and Vision insurance
• Ancillary insurance benefits
• 401k with employer match
• Paid time off
• Paid holidays
• Weekly pay
• Ongoing training
• Career advancement opportunities

About Us

Here at Down to Earth, we pride ourselves in our commitment to our team and the communities we support. With over 1,200 employees spanning across 12 locations, we provide premium commercial landscape development, maintenance, and enhancement services serving multiple regions across Florida.

We are invested in shaping the future of the green industry by focusing on community, continuous improvement, and quality every time. We approach each project with the same business strategy and principles that have made us successful for 30 years: surround yourself with team members that care and offer services that exceed client expectations. We strive to build long-term relationships by exemplifying value through superior work.

Come and experience the Down to Earth difference! Join our team and work alongside Florida’s best landscape and irrigation professionals. We offer the perfect place to work, learn, and grow. Learn more by visiting our website at www.dtelandscape.com.

Down To Earth is proud to be an Equal Employment Opportunity employer. We strive to recruit, develop, and retain top candidates by providing an engaging culture and opportunities to grow and develop. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, status as an individual with a disability, or any other characteristic protected by applicable law.