Job Description
SUMMARY
This position is responsible for welcoming the golfer, providing them with the golf course information necessary to enjoy a pleasant, enjoyable and memorable round of golf. It will also inform guests of the particulars of the golf course including any golf car restrictions, our expected pace of play, monitoring and enforcing that pace of place and offering helpful tips about the golf course.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Greet golfers and other guests as they arrive at the starter house
• Project a pleasant attitude to all guests, members and fellow employees
• Use tee sheet to organize the order of play at the 1st tee
• Provide the appropriate course information and policies, including cart restrictions, Maintenance areas worth noting on the course, pace of play, etc…
• Be familiar with the Receipts and make sure everyone has checked into the pro shop before proceeding to the 1st tee
• Distribute practice balls to guests using the practice facility
• On Starter’s sheet, keep track of cart numbers, actual starting times, and get golf car driver’s signature providing acceptance of our liability coverage
• Keep Practice tee and putting green neat and orderly
• Communicate with the Maintenance crew on daily conditions and restrictions
• Properly use radio and/or phone to communicate professionally with other staff members
• Keep the starter house and surrounding area clean
• Monitor Pace of Play, maintaining an acceptable level of pace for each course
• Complete a Daily Activities sheet each day providing information such as Average Pace of Play, Pace for 1st ten groups of the day, feedback from golfers, etc…
• Be extremely familiar with the Resort, being able to answer questions, or directing them to the proper individual or department when necessary
• Provide clean water and coolers for the golfers on the course by replenishing and cleaning the coolers throughout your shift
• Monitor the cleanliness of the porta potties and clean when necessary
• Fix ropes, sand tees, and replace stakes when needed
• Complete all assignments requested of you
• Must follow proper grooming and dress standards set forth by Employee Handbook
• Maintain open line of communication with Supervisor
• Must understand and abide by environmental practices of the Resort.
• Any other duties deemed appropriate by the Director of Golf Operations or Head Golf Professional
EDUCATION/EXPERIENCE
Must have previous knowledge of golf course operations and etiquette . Customer service experience helpful.
OTHER SKILLS AND ABILITIES
A professional individual with a great ability to communicate is required. They must be able to have pleasant conversations with other staff and guests.
SUPERVISORY RESPONSIBILITIES (If applicable)
Not applicable
TYPICAL PHYSICAL DEMANDS
Required to bend and lift items up to 50 lbs to shoulder level. Must be able to sit and/or stand for long periods of time.
TYPICAL MENTAL DEMANDS
There can be some stress involved with this position, as there may be difficult situations involving our guests that need to be handled. These situations must be handled with tact and professionalism. Also, high business levels require the staff member to maintain their professionalism while getting the golfers the proper information and onto the golf course on time.
WORKING CONDITIONS
This position is primarily outside and requires working in conditions including hot and cold temperatures, rain, snow, and wind. The hours for this position vary and can range anywhere from 6:00 am until 10:00 pm.
Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.
