Job Description

United Ag & Turf is a John Deere Dealership with multiple locations across Texas, Oklahoma, and Arkansas. United Ag & Turf serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers. United Ag & Turf strives for exceptional customer experience throughout all our locations and departments including parts, sales, service, and transportation.

Purpose

Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations. Candidates require a strong work ethic to complete a task efficiently with minimal supervision. Individual will serve as an in-field representative for the dealership to provide service solutions to primarily the golf and commercial mowing industry. Communication skills required to clearly articulate aspects of work being performed to a customer in a courteous and effective manner.

Requirements

Responsibilities

Perform diagnostics and repairs on John Deere equipment and technology

Performs diagnostics and repairs in the field as required

Maintains accurate inventory of parts kept in stock on service vehicle

Mentors Service Technician and Apprentice Technicians

Identify and communicate solutions for customer service opportunities in area of responsibility

Accountable for billable time and assigned work orders

Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information.

May participate in Service EDUCATE Training programs required for the development of skills and knowledge

Operates and maintains vehicles, tools and equipment required to perform job responsibilities

Maintains a clean work area and performs work in a neat and orderly fashion

Follows all safety rules and regulations in performing work assignments

Maintains current knowledge of John Deere and competitive products

Benefits:

Competitive Pay

401K with company match

Health Insurance

Paid Holiday and Paid Time Off

$1000 annual tool allowance

100% paid uniforms

Requirements

4+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred

Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty

Golf and reel mowing experience is a plus.

Experience with the mechanical, electrical and hydraulic systems used in golf, off road, construction, lawn, or heavy equipment

Experience operating vehicles, tools, and equipment for diagnostic purposes

Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred Experience working cooperatively in a team environment

Experience communicating effectively verbally and in writing

Must have an adequate toolset to perform job responsibilities

High School Diploma, GED, or equivalent experience required; Associates degree preferred

Valid driver’s license required; CDL (Commercial Driver’s License) preferred